Call Off From G-Cloud 13 Framework
Details
- Supplier(s)
- Chorus
- Value
- £282,134
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 19 March 2024
Tender description
Provision of a Customer Relationship Management (CRM) System Historic Environment Scotland (HES) has awarded a contract for the provision of a customer relationship management system. The purpose of this contract will be to organise and automate business processes to enable HES to manage all aspects of its membership and other customer-related relationships and their activities from desktop and mobile platforms. The services to be provided will include: - Membership Management - Fundraising & Donation Management - Gift Aid Declaration Processing - Direct Debit Processing & Payment Gateway - Marketing & Communication Management - Website Integration and Portals
Timeline
- Completed: Award date8 March 2024
- Completed: Award published19 March 2024Current notice
About the buyer
Historic Environment Scotland is a non-departmental public body sponsored by the Scottish Government, and buys through its own procurement team in Edinburgh. The team checks for an existing Public Sector Framework before running a tender for larger contracts. Larger opportunities are advertised on Public Contracts Scotland, linking to Find a Tender. Smaller purchases go to a minimum of three suppliers by written invitation to quote. Historic Environment Scotland manages over 300 historic properties under delegated authority from Scottish Ministers. Suppliers are judged on value for money rather than price alone, weighing after-sales support and whole-life costs.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of Historic Environment Scotland's contract awards have been in agricultural and horticultural services, IT services and research and development.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@historic-environment-scotland.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@historic-environment-scotland.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@historic-environment-scotland.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@historic-environment-scotland.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@historic-environment-scotland.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@historic-environment-scotland.gov |
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