Expired contract

Digital Health & Disability - Access to Work

Details

Buyer: Department For Work and Pensions (DWP)
Supplier(s): Capgemini UK plc
Value: £2,525,760
Duration: 1 year
Topic: IT services: consulting, software development, Internet and support
Published: 8 March 2024
Source: uk:contracts_finder

Tender description

Access to Work (ATW) is a grant designed to help people with disabilities or health conditions start or stay in work. It can pay for things like support workers or traveling to work. The ATW grant receives just under 40,000 applications a year and pays out around £110 million to fund support annually. ATW is a two-stage process with an online application and separate online claim service however the processing of the applications and claims is still highly clerical. A legacy system provides case management functionality which needs to be replaced. There are a number of significant pain points for Users throughout the ATW service. The department, via a large change programme, has committed to transforming the end-to-end ATW service to ensure it is as digital, accessible, usable and efficient as possible. The ATW service can be broadly grouped into the following areas: - Expand and iterate the new online Claim journey - Improvements to the existing online Application - Building out case management functionality to replace legacy systems DWP also needs to ensure the supplier can continue to run and maintain these services.

Timeline

Completed: Award date6 March 2024
Completed: Award published8 March 2024
Current notice
Completed: Contract expiry date5 March 2025

About the buyer

The Department For Work and Pensions (DWP) delivers the State Pension and working-age benefits to millions of claimants, and buys as a central government ministerial department with its own commercial teams. Framework agreements are called off through the Government Commercial Agency using Public Sector Contract terms. Suppliers can join its low value purchasing system freely, with no cap on numbers. Dynamic purchasing systems cover welfare-to-work and employment support opportunities.

Over the past 5 years, most of DWP's contract awards have been in education and training, IT services and business services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov