Helpdesk Support Services
Details
- Supplier(s)
- IT Rollout Consultancy Ltd t/a IT Group
- Value
- €2,900,000
- Topic
- Support services of personal computers
- Published
- 7 January 2024
- Source
- eu:ted
Tender description
A highly efficient and professional ICT Support Service is required to support Department of Foreign Affairs staff across the Department in achieving their business objectives. The successful service provider will be expected to provide quality, on-site resources for the ICT Support Service to support, maintain, and enhance ICT services. Engineers will respond to a wide range of ICT-related queries from staff at any office of the Department by email, telephone and online from the Department’s offices in 76-78 Harcourt Street and 23-27 Henry Street, Limerick, or via remote access where needed. The ICT Support Service will also be expected to be involved in a range of critically required proactive support services including, but not limited to, designing, developing and implementing changes to the Department’s ICT Infrastructure (voice, telecommunications and data services), server and end-user device builds, as well as providing input to ICT development projects. Lot 1: A highly efficient and professional ICT Support Service is required to support Department of Foreign Affairs staff across the Department in achieving their business objectives. The technical capacity to deliver the service must be supported by a keen focus on quality customer service. The successful service provider will be expected to provide quality, on-site resources for the ICT Support Service to support, maintain, and enhance ICT services. Engineers will respond to a wide range of ICT-related queries from staff at any office of the Department by email, telephone and online from the Department’s offices in 76-78 Harcourt Street and 23-27 Henry Street, Limerick, or via remote access where needed. The ICT Support Service will also be expected to be involved in a range of critically required proactive support services including, but not limited to, designing, developing and implementing changes to the Department’s ICT Infrastructure (voice, telecommunications and data services), server and end-user device builds, as well as providing input to ICT development projects.
Timeline
- Completed: Award published7 January 2024Current notice
- Completed: Award date7 January 2024
About the buyer
The Department of Foreign Affairs and Trade is an Irish central government department based in Dublin. All purchasing of goods and services must follow a competitive process, apart from exceptional circumstances. Smaller purchases are sourced by seeking quotes from at least three suppliers. Some goods and services are bought through Office of Government Procurement framework contracts instead.
Over the past 5 years, most of the Department of Foreign Affairs and Trade's contract awards have been in transport equipment, public administration and defence and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-of-foreign-affairs-and-trade-an-roinn-gnothai-eachtracha-agus-tradala.gov |
170 similar open tenders
See more open tenders related to Support services of personal computers.
- Open tender
BRCD Contracts for Innovation Challenge 1
- Open tender
Multimedia Storage Replacement
- Open tender
Multimedia Storage Replacement
- Open tender
AT1594 - Selective and Additional Licensing
Related topics
Topics related to Helpdesk Support Services, ranked by notice volume.
- 11,629£1.0tn
- 28,005£1.7tn
Related buyers
Buyers similar to Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála.
- 20£31.2m
- 4£395.4k
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.