Customer Service Model
Details
- Supplier(s)
- IPSOS (MARKET RESEARCH) LTD
- Value
- £37,500
- Duration
- 3 months
- Topic
- Research and development services and related consultancy services
- Published
- 5 January 2024
- Source
- uk:contracts_finder
Tender description
This is a Contract Award Notice. The Care Quality Commission (CQC) ability to encourage and enable people to share their experiences of care with CQC rests largely on our ability to meet the needs and expectations of people who take the time to feedback to us. We want to develop a customer service approach, underpinned by an effective responding to concerns policy, that enables us to do that. We also need to understand what a good feedback loop looks like when people share their experiences of care with us. To support this work we have contracted with a supplier that can build on what we have learnt through the LLR and develop a protype customer service model based on robust engagement and testing with the public. This procurement was undertaken through the NHS SBS Consult 18: Multidisciplinary Consultancy Services Framework (Lot 3) following the Direct Award process. The Contract is awarded for a total period of 3 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC EP&S 059
Timeline
- Completed: Award published5 January 2024Current notice
- Completed: Award date8 January 2024
- Completed: Contract expiry date31 March 2024
About the buyer
The Care Quality Commission buys as a central healthcare organisation through its commercial contracts team. Standard terms and conditions apply to most contracts.
A commercial pipeline lists larger upcoming procurements and is updated every six months. Pipeline notices cover opportunities expected within the next 18 months.
Over the past 5 years, most of the Care Quality Commission's contract awards have been in IT services, business services and education and training.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@care-quality-commission.gov |
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