Expired contract

Salesforce Licences for Customer Portal and CRM

Details

Supplier(s)
Softcat PLC
Value
£324,924
Duration
3 years
Topic
Customer Relation Management software package
Published
1 March 2023

Tender description

Salesforce licences allow staff to use the Salesforce platform upon which the Arcus products are built. The salesforce licences that the council uses are Service Cloud Enterprise Edition (EE), Service Cloud Restricted (EE) - Back Office, Employee Apps and Community, Customer Community Logins and Knowledge. Using the G-Cloud 13 we can procure the salesforce licences on a framework.

Timeline

  1. Completed: Award date13 February 2023
  2. Completed: Award published1 March 2023
    Current notice
  3. Completed: Contract expiry date12 February 2026

About the buyer

St Albans City and District Council is a local authority that runs its tendering through a procurement team.

Over the past 5 years, most of St Albans City and District Council's contract awards have been in software and information systems, construction work and business services.

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Decision makers

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