Customer Portal and Customer Relationship Management System
Details
- Buyer
- Renfrewshire Council
- Supplier(s)
- Granicus-Firmstep Ltd
- Value
- £532,120
- Topic
- Customer Relation Management software development services
- Published
- 14 December 2023
Tender description
This is a Contract Award Notice for the Customer Portal and Customer Relationship Management System. This procurement is a Call off from Crown Commercial Service GCloud 13 Framework Agreement (RM1557.13). The Customer Portal and Customer Relationship Management System allows customers to access a range of services via My Account single, integrated solution online self-service Customer Portal and Customer Relationship Management (CP/CRM) system. This is a Contract Award Notice for the Customer Portal and Customer Relationship Management System. This is a Call-off from the Crown Commercial Services (CCS) GCloud 13 Framework Agreement (RM1557.13). The Customer Portal and Customer Relationship Management System allows customers to access a range of services via My Account single, integrated solution online self-service Customer Portal and Customer Relationship Management (CP/CRM) system.
Timeline
- Completed: Award date8 November 2023
- Completed: Award published14 December 2023Current notice
About the buyer
Renfrewshire Council is a Paisley-based local authority that buys goods, services and works through its own procurement team. Every current tender is advertised on Public Contracts Scotland, the national portal for Scotland's public sector. Registering there is the first step to bidding for council contracts. Suppliers can also create a supplier finder profile on the portal to promote their business to buyers looking to purchase lower-value goods and services. A live contracts register on the council's own website lists current contract notices. Tenders run as open, restricted, negotiated or competitive dialogue procedures depending on the opportunity.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Renfrewshire Council's contract awards have been in construction work, health and social work and transport equipment.
Relevant CPV codes
- 72212445 · Customer Relation Management software development services
- 79342300 · Customer services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@renfrewshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@renfrewshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@renfrewshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@renfrewshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@renfrewshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@renfrewshire-council.gov |
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