2324-0087-Corporate Case Management and complaints System
Details
- Supplier(s)
- ROL Solutions Ltd
- Value
- £164,250
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 30 November 2023
- Source
- uk:contracts_finder
Tender description
to procure a new corporate corporate case management system, In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
Timeline
- Completed: Award date4 August 2023
- Completed: Award published30 November 2023Current notice
- Completed: Contract expiry date3 August 2026
About the buyer
London Borough of Islington is an inner London local authority with its own Strategic Procurement Team. A Progressive Procurement Strategy weighs social value at a minimum of 20% in every bid evaluation. The procurement team also runs workshops to help small and voluntary sector suppliers strengthen their bids.
Over the past 5 years, most of London Borough of Islington's contract awards have been in repair and maintenance, construction work and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-islington.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-islington.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-islington.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-islington.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-islington.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-islington.gov |
186 similar open tenders
See more open tenders related to Software package and information systems.
- Open tender
RA361117 - Sharegate Migrate Renewal
- Open tender
Digital Experience Platform
- Open tender
Multimedia Storage Replacement
- Open tender
AT1594 - Selective and Additional Licensing
- Open tender
PME - Education Management System
- Open tender
De Montfort Hall Ticketing Solution - PME
Related buyers
Buyers similar to London Borough of Islington.
- 1,595£17.0bn
- 1,443£1.6bn
- 1,032£1.8bn
- 1,008£3.3bn
- 897£2.4bn
- 849£386.8m
- 805£17.3bn
- 755£839.3m
- 742£504.4m
- 643£1.6bn
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.