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Stale Pre-tender

Front-Line Colleague App Platform

Details

Buyer
Northern Trains Ltd
Value
£370,000
Topic
Information technology services
Published
20 November 2023
Source
uk:find_a_tender

Tender description

Procurement of Front-Line Colleague App Platform, Development, and Support Lot 1: Northern Trains Limited (Northern) are looking for an experienced supplier to provide expertise and resource to enable Northern to implement a low code/no code mobile app development platform, develop release 1 of a mobile app to enable front-line colleagues provide quality customer service to Northern customers, and to provide ongoing third line support for the platform and app. The implementation service for the platform should include training for Northern staff in the use of the platform and how to undertake continuous improvement in the app. Ongoing support for the platform should include further support and training to Northern staff in the use of the platform. Optionally Northern may choose to seek additional support from the supplier for the development and extension of the mobile app for future releases.

Timeline

  1. Pre-tender published20 November 2023
    Current notice

About the buyer

Northern Trains Ltd operates passenger rail services across the North of England as a publicly owned local transport organisation. DfT Operator has run the company since Northern returned to public ownership in March 2020.

Suppliers of safety-critical goods, works and services register on RISQS to gain audited status. A published pipeline lists upcoming tendering opportunities for engineering, construction and safety-critical projects each year.

Over the past 5 years, most of Northern Trains Ltd's contract awards have been in construction work, repair and maintenance and architectural and engineering services.

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