Managed Services - Document Management and Contact Centre Services
Details
- Supplier(s)
- Capita Customer Solutions Ltd
- Value
- €2,803,349
- Topic
- Document management services
- Published
- 16 November 2023
- Source
- eu:ted
Tender description
Lot 1: Managed Services - Document Management and Contact Centre Services The Residential Tenancies Board (RTB) undertook a project to outsource its requirements for data management and contact centre services. The intention was to provide an efficient, timely and customer centred services for the processing of registration and dispute applications, payment of associated fees and the interface with its customers to handle daily contact. The project required a number of services which were divided into three lots: Lot 1: Document Management Services; Lot 2: Contact Centre; and Lot 3: Scanning Services.
Timeline
- Completed: Award published16 November 2023Current notice
- Completed: Award date16 November 2023
About the buyer
Residential Tenancies Board is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@residential-tenancies-board.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@residential-tenancies-board.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@residential-tenancies-board.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@residential-tenancies-board.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@residential-tenancies-board.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@residential-tenancies-board.gov |
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