Closed tender

Outbound Dialler Services

Details

Buyer: Student Loans Company
Value: £3,200,000
Topic: Collection agency services
Published: 24 October 2023
Submission: 23 November 2023
Source: uk:find_a_tender

Tender description

To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy. Lot 1: SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. . Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy. The successful Supplier must be able to demonstrate experience of Customer collections and be able to provide a method for cases to be audited remotely.

Timeline

Completed: Tender published24 October 2023
Current notice
Completed: Submission date23 November 2023

About the buyer

Student Loans Company administers loans and grants to students across the UK as a non-departmental public body sponsored by the Department for Education. The Commercial Services team runs procurement across the organisation. Framework agreements are the first route, particularly through Crown Commercial Service and Scottish Government procurement. Delivery partners have joined through a technology transformation procured by competitive tender.

A forward pipeline lists upcoming opportunities ahead of the largest contracts.

Over the past 5 years, most of Student Loans Company's contract awards have been in software and information systems, IT services and business services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@student-loans-company.gov
Commercial Director	+44 •••• ••••••	••••••••@student-loans-company.gov
Procurement Manager	+44 •••• ••••••	••••••••@student-loans-company.gov
Category Lead	+44 •••• ••••••	••••••••@student-loans-company.gov
Senior Buyer	+44 •••• ••••••	••••••••@student-loans-company.gov
Contracts Manager	+44 •••• ••••••	••••••••@student-loans-company.gov