Cloud-hosted Telephony System
Details
- Supplier(s)
- CONTENT GURU LIMITED
- Value
- £1,791,660
- Duration
- 3 years
- Topic
- Communication software package
- Published
- 9 August 2023
- Source
- uk:contracts_finder
Tender description
Cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally. The decision taken to award this contract was made on 31 July 2023. The contract award was made using G-Cloud 13 Key Criteria Search. The search resulted in a single supplier.
Timeline
- Completed: Award date1 August 2023
- Completed: Award published9 August 2023Current notice
- Completed: Contract expiry date31 July 2026
About the buyer
Sheffield City Council is a local authority for the city of Sheffield, and runs its own procurement function for contracts across the organisation. An evaluation panel scores each bid, and the highest-scoring supplier wins the contract.
Over the past 5 years, most of Sheffield City Council's contract awards have been in business services, construction work and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@sheffield-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@sheffield-city-council.gov |
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