Expired contract

Understanding the Customer

Details

Value
£532,700
Duration
2 years
Topic
Research consultancy services
Published
22 March 2023

Tender description

National Highways had a requirement for a suitable replacement or alternative for its Customer Panel contract. The new contract should provide access to a range of ad hoc research approaches, generating robust evidence to help understand what our customers say, think or do in relation to NH policies, practices, services and communications

Timeline

  1. Completed: Award date7 March 2023
  2. Completed: Award published22 March 2023
    Current notice
  3. Completed: Contract expiry date31 March 2025

About the buyer

National Highways is the government company that plans, designs, builds, operates and maintains England's motorways and major A roads, and buys as a central government body. Most work reaches the market through framework contracts covering major schemes and routine maintenance. A social enterprise dynamic purchasing system also opens smaller contracts to voluntary and community organisations.

Over the past 5 years, most of National Highways Limited's contract awards have been in construction work, transport equipment and research and development.

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Decision makers

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