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Expired contract

Netcall SolutionCare renewal

Details

Buyer
Leicestershire Police
Supplier(s)
Netcall Technology Limited
Value
£31,036
Duration
1 year
Topic
Software package and information systems
Published
7 March 2023
Source
uk:contracts_finder

Tender description

Netcall provide and support the IVR which answers all of our non emergency telephone calls on either 01162222222 and 101. It also provides voice recognition and is used to route calls to the appropriate person or department without having to go via the Switchboard. This is a contract award. This purchase is a continuation of an existing agreement and competition is absent for technical reasons

Timeline

  1. Award published7 March 2023
    Current notice
  2. Award date13 March 2023
  3. Contract expiry date12 March 2024

About the buyer

Leicestershire Police is a blue light force that buys equipment and support services to keep Leicestershire policed and safe. A dedicated Finance, Procurement and Business Support team runs the force's tenders and contracts. High-value contracts go out through a formal tender process. Smaller, lower-value orders get quote support and guidance from the same team. The team also commissions on behalf of the Office of the Police and Crime Commissioner and the East Midlands Special Operations Unit. Leicestershire Police also shares procurement frameworks, including one covering vehicle recycling and disposal, with Derbyshire, Lincolnshire, Northamptonshire and Nottinghamshire Police.

The top 10 blue light buyers spent a collective £2.2bn between FY2021 and FY2025.

Over the past 5 years, most of Leicestershire Police's contract awards have been in software and information systems, repair and maintenance and business services.

Relevant CPV codes

  • 48000000 · Software package and information systems

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Decision makers

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