COV - Revenues & Benefits Remote Processing re-issued ITT - AWARD
Details
- Supplier(s)
- NEC Software Solutions UK Ltd
- Value
- £2,200,000
- Duration
- 7 years
- Topic
- Processing and clearing services
- Published
- 8 March 2023
- Source
- uk:contracts_finder
Tender description
Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times. At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required. Please note - this ITT was previously published but was withdrawn and has now been re-issued with some amendments to the ITT documentation. Further details can be found in the invitation to tender documentation.
Timeline
- Completed: Award published8 March 2023Current notice
- Completed: Award date1 April 2023
- Next: Contract expiry date31 March 2030in 3 years
About the buyer
Coventry City Council is a local authority serving the city of Coventry, with its own procurement service. The three councils have run this joint tendering system since 2010. That national route has applied since the Procurement Act 2023 took effect in February 2025.
Over the past 5 years, most of Coventry City Council's contract awards have been in IT services, health and social work and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@coventry-city-council.gov |
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