Contact Centre
Details
- Supplier(s)
- Puzzel Limited
- Value
- £580,000
- Duration
- 4 years
- Topic
- Software package and information systems
- Published
- 28 November 2022
- Source
- uk:contracts_finder
Tender description
Contract for the provision of a Contact Centre Platform Solution and associated services for the Royal Borough of Kingston and London Borough of Sutton via CCS G-Cloud 12 framework.
Timeline
- Completed: Award published28 November 2022Current notice
- Completed: Award date1 December 2022
- Next: Contract expiry date30 November 2026in 2 months
About the buyer
Royal Borough of Kingston upon Thames is a local authority that buys under its own Contract Regulations, using a corporate contract first wherever one covers the purchase. Every tender is advertised on the London Tenders Portal, the council's e-tendering system. Contracts above the Procurement Act 2023 thresholds also appear on Find a Tender. Lower-value work goes to written quotations, preferably from local suppliers, or to call-off from a framework agreement or dynamic purchasing system. A three-year Commercial Pipeline lists the larger procurements the council expects to run. A contracts register names the main suppliers so that potential sub-contractors can approach them directly.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Royal Borough of Kingston upon Thames's contract awards have been in transport services, architectural and engineering services and construction work.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@royal-borough-of-kingston-upon-thames.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@royal-borough-of-kingston-upon-thames.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@royal-borough-of-kingston-upon-thames.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@royal-borough-of-kingston-upon-thames.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@royal-borough-of-kingston-upon-thames.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@royal-borough-of-kingston-upon-thames.gov |
201 similar open tenders
See more open tenders related to Contact Centre.
- Open tender
Low Code No Code Platform
- Open tender
Pipelines - Support and Development
- Open tender
SolarWinds Software Licence Renewals
- Open tender
Workflow Management System
Related topics
Topics related to Contact Centre, ranked by notice volume.
- 1,418£102.5bn
- 2,766£56.8bn
Related buyers
Buyers similar to Royal Borough of Kingston upon Thames.
- 1,592£17.2bn
- 1,357£1.6bn
- 1,042£3.2bn
- 998£1.8bn
- 896£2.6bn
- 846£392.2m
- 840£935.6m
- 765£18.5bn
- 677£619.8m
- 662£2.6bn
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
