Customer Relationship Management (CRM) System
Details
- Buyer
- Torbay Council
- Supplier(s)
- CIVICA UK LIMITED
- Value
- £510,953
- Duration
- 4 years
- Topic
- Customer Relation Management software package
- Published
- 12 November 2021
- Source
- uk:contracts_finder
Tender description
Torbay Council is intending to enter into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.
Timeline
- Completed: Award published12 November 2021Current notice
- Completed: Award date26 March 2022
- Completed: Contract expiry date25 March 2026
About the buyer
Torbay Council is the local authority for Torbay, and its commercial services team manages procurement across the council.
Framework call-offs, dynamic purchasing systems and direct award to a fellow contracting authority offer further routes to a contract. Smaller-value work is quoted directly, with at least three suppliers invited and two of them based in Torbay.
Over the past 5 years, most of Torbay Council's contract awards have been in construction work, business services and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@torbay-council.gov |
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