Contact Centre Solution
Details
- Supplier(s)
- Transparity Solutions Limited
- Value
- £597,837
- Duration
- 3 years
- Topic
- Networking, Internet and intranet software package
- Published
- 26 January 2021
- Source
- uk:contracts_finder
Tender description
The Council has awarded a contract for a Contact Centre Solution for BCP Council's Customer Services Unit.\r The contract starts on 27 December 2020 and ends on 26 December 2023 with the option to extend annually for\r a further two years. Therefore, if all extensions were taken the full length of the contract would be for five years.
Timeline
- Completed: Award date26 December 2020
- Completed: Award published26 January 2021Current notice
- Completed: Contract expiry date26 December 2023
About the buyer
Bournemouth Christchurch and Poole Council is a local authority that buys through its Procurement and Contract Management Service, a team of 24 procurement and contract management professionals. Every openly advertised opportunity is published on Find a Tender. Bids are invited through ProContract, where suppliers register to receive notifications and express interest. The team runs a category management approach that gives a cross-council view of every spend area. A searchable contracts register lists awarded contracts, frameworks, concessions and dynamic purchasing systems. Goods, services and works are bought either by invitation to quote or by competitive tender.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Bournemouth Christchurch and Poole Council's contract awards have been in health and social work, IT services and transport equipment.
Relevant CPV codes
- 48200000 · Networking, Internet and intranet software package
- 48500000 · Communication and multimedia software package
- 48600000 · Database and operating software package
- 72220000 · Systems and technical consultancy services
- 72266000 · Software consultancy services
- 72600000 · Computer support and consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov |
61 similar open tenders
See more open tenders related to Contact Centre Solution.
- Open tender
Westcountry Schools Trust - CAFM System
- Open tender
ICT Data Platform Consultancy Services
- Open tender
Supply of Networking Hardware and Software
Related topics
Topics related to Contact Centre Solution, ranked by notice volume.
- 3,275£192.4bn
- 1,420£102.5bn
Related buyers
Buyers similar to Bournemouth Christchurch and Poole Council.
- 1,595£17.1bn
- 1,371£1.6bn
- 1,048£3.2bn
- 996£1.8bn
- 884£2.5bn
- 843£927.5m
- 838£390.7m
- 770£18.3bn
- 698£621.3m
- 622£2.4bn
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
