GB-London: CON-21-033 Recorded Voice
Details
- Value
- £41,040
- Duration
- 3 years
- Topic
- Sound recordings
- Published
- 8 July 2021
- Source
- uk:contracts_finder
Tender description
The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our telephony channel. Due to the complexity and variety of calls received it is essential that we can effectively route calls to the most appropriately experienced Supervisor, this is done through or IVR using a mixture of directive promotes and passive call routing technology. We require a supplier with both technical experience in delivering high quality voice prompts, and to assist us in delivering positive customer experience through IVR technology. Providing advice and guidance on IVR structure and scripting when required.
Timeline
- Completed: Award date15 June 2021
- Completed: Award published8 July 2021Current notice
- Completed: Contract expiry date30 September 2024
About the buyer
The Financial Conduct Authority regulates the UK's financial services industry, and buys as a central government body with its own procurement function. Every tender runs through Atamis, the FCA's eTendering portal, with opportunities also advertised on Find a Tender and Contracts Finder. Larger contracts fall under the Public Contract Regulations 2015 once they pass a set threshold. Both pan-government and FCA-tendered framework agreements offer alternative routes to market. A Supplier Code of Conduct, updated in 2022, covers climate change, resilience and data protection standards for suppliers. An ethical procurement standard applies to purchases wherever possible.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Financial Conduct Authority's contract awards have been in IT services, business services and software and information systems.
Relevant CPV codes
- 32353000 · Sound recordings
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov |
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