Voice Platform
Details
- Supplier(s)
- 3CLogic. inc
- Value
- £71,574
- Duration
- 3 years
- Topic
- Digital telephone exchanges
- Published
- 8 March 2021
- Source
- uk:contracts_finder
Tender description
The contract relates to the Voice Platform for the Customer Contact Centre that provides a primary point of contact for customers of WLBC. The voice platform is a telephony solution and is an integral part of the Council's Customer Relation Management (CRM) solution.
Timeline
- Completed: Award published8 March 2021Current notice
- Completed: Award date1 April 2021
- Completed: Contract expiry date31 March 2024
About the buyer
West Lancashire Borough Council is a local authority in Lancashire, procuring goods, services and capital works for the borough and its residents. An electronic purchasing system lets the council trade and correspond with suppliers online.
Over the past 5 years, most of West Lancashire Borough Council's contract awards have been in business services, construction work and architectural and engineering services.
Relevant CPV codes
- 32552310 · Digital telephone exchanges
- 48000000 · Software package and information systems
- 64000000 · Postal and telecommunications services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-lancashire-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-lancashire-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-lancashire-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-lancashire-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-lancashire-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-lancashire-borough-council.gov |
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