Out of Hours Call Handling
Details
- Supplier(s)
- Orbis Project Ltd
- Value
- £810,000
- Duration
- 5 years
- Topic
- Telephone-answering services
- Published
- 19 February 2020
- Source
- ContractsFinder
Tender description
The Guinness Partnership Limited and all its subsidiaries wish to enter into a contract with our supplier for an out of hours call handling service, during the hours of 8pam and 9am including bank holidays, to enable its customers to report emergency repairs, anti-social behaviour or to make a rent payment during this time. The Supplier should also be able to provide cover during periods when Guinness is unavailable during normal operating hours or as cover for business continuity when required. Further details can be found in the procurement documents.
Timeline
- Completed: Award date20 January 2020
- Completed: Award published19 February 2020Current notice
- Completed: Contract expiry date31 March 2025
About the buyer
The Guinness Partnership Ltd is one of England's largest housing associations, providing affordable homes and care. Larger projects often draw on framework agreements already tendered by regional buying organisations such as ESPO or Procurement for Housing. The organisation also runs its own regional framework for planned investment and major works, covering multiple regions across England. Appointed regional contractors deliver repairs, retrofit, decarbonisation and fire safety work under that framework.
Over the past 5 years, most of The Guinness Partnership Ltd's contract awards have been in construction work, architectural and engineering services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov |
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