Contract for the Supply and/or Installation of a Unified Communications Telephony System
Details
- Supplier(s)
- CAE Technology Services Limited
- Value
- £5,650,000
- Duration
- 5 years
- Topic
- Telecommunications services
- Published
- 14 February 2019
- Source
- ContractsFinder
Tender description
The University of Birmingham has awarded a contract to replace the current Telephony system and Contact Centre software. The maintenance element of the contract will be for five years. The current phone system is a Mitel MX-One with Solidus Contact Centre software. The original Line Interface Modules (LIMs) were installed in 1996 and an upgrade to version 4.1 with a server based IP backbone was carried out in October 2010. The current system supports approximately 6,600 digital handsets and up to 1,000 analogue connections. The key objective of the Unified Communications (UC) Project is to; 1) Provide flexible enhanced UC functionality to Staff and Students of the University. 2) Reduce risk of System failure by removing an old system and building a modern resilient platform. 3) Reduced direct cost of System ownership and reduce indirect costs in handling communications within the University.
Timeline
- Completed: Award date1 November 2018
- Completed: Award published14 February 2019Current notice
- Completed: Contract expiry date6 February 2024
About the buyer
University of Birmingham is a higher education organisation whose central Procurement Division buys on behalf of its colleges, departments and professional services. Framework agreements arranged through regional consortia set fixed terms, service levels and pricing, and a purchase is committed only once an order is placed. The University also runs its own Build Higher Framework for construction projects, appointing five approved contractors to deliver against it. Suppliers register on the University's in-tend portal to view and respond to live tenders. Sustainable procurement principles apply across all University purchasing, covering carbon reduction and ethical supply chains.
Education procurement reached £47.4bn in 2024/25, the fourth-largest public sector budget.
Over the past 5 years, most of University of Birmingham's contract awards have been in business services, software and information systems and research and development.
Relevant CPV codes
- 64200000 · Telecommunications services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@university-of-birmingham.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@university-of-birmingham.gov |
24 similar open tenders
See more open tenders related to Contract for the Supply and/or Installation of a Unified Communications Telephony System.
- Open tender
General Building and Repair Works Framework
- Open tender
ICT Products, Solutions and Services
- Open tender
ICT Products, Solutions and Services
- Open tender
Internet of Things
- Open tender
DPS for Circuit Solutions
Related topics
Topics related to Contract for the Supply and/or Installation of a Unified Communications Telephony System, ranked by notice volume.
- 3,278£193.0bn
- 1,420£103.1bn
- 32,441£2.0tn
- 1,227£133.3bn
- 1,959£64.1bn
- 753£68.6bn
Related buyers
Buyers similar to University of Birmingham.
- 407£28.7m
- 327£342.4m
- 157£191.9m
- 143£20.1m
- 134£360.6m
- 131£95.1m
- 127£29.4m
- 119£47.8m
- 111£22.6m
- 92£18.5m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
