Software-related services
Details
- Supplier(s)
- Logicalis Solutions Limited
- Value
- €228,000
- Duration
- 5 years
- Topic
- Software-related services
- Published
- 21 June 2019
- Source
- TedNotices
Tender description
IMTD use Service Now ‘Jakarta’ as its ITSM tool. This system was upgraded from Helsinki to Jakarta in November 2017. The following sections are used to varied degrees within the organisation – incident management, change management, request fulfilment, problem management, asset management, CMDB and the ESS Portal has been activated. The tool is customised (30 %) to allow for standard use (customer specific IT systems and services, customer specific categories, sub-categories) and integrated with third party data centre providers. The Central Bank currently has approximately 1800+active users and 185 fulfillers. The Central Bank of Ireland’s Information Management and Technology Division (IMTD) provides a help desk which acts as the first point of contact and Tier 1 technical support for service now users in the Central Bank and provides on-site support from 7:00 – 19:30 Monday to Friday with an on-call service for out of hour’s incidents/issues/faults/queries. Tenderers must provide support during the hours of 8:00 to 18:00 excluding public holidays in the Republic of Ireland (the ‘Covered Hours’)
Timeline
- Completed: Award date18 June 2019
- Completed: Award published21 June 2019Current notice
- Completed: Contract expiry date22 May 2024
About the buyer
Central Bank of Ireland safeguards monetary and financial stability, and buys as a central government agency. The bank buys a wide range of services, supplies and works from time to time. Examples are professional services, facilities management, IT consultancy, security, capital works and currency-related goods. A Corporate Procurement Policy, dated March 2026, and Vendor Guidelines are published for suppliers. Recent tenders include multisupplier frameworks for legal services and barrister services.
Over the past 5 years, most of Central Bank of Ireland's contract awards have been in business services, IT services and financial and insurance services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@central-bank-of-ireland.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@central-bank-of-ireland.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@central-bank-of-ireland.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@central-bank-of-ireland.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@central-bank-of-ireland.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@central-bank-of-ireland.gov |
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