Customer Relationship Management Tool
Details
- Supplier(s)
- Gladstone Limited
- Value
- £100,000
- Duration
- 5 years
- Published
- 1 May 2019
- Source
- uk:procontracts
Tender description
Annual renewal of ICT Customer Relationship Management Tool for Leisure Services. Keywords: leisure management system, customer relationship management, CRM
Timeline
- Completed: Award published1 May 2019Current notice
- Completed: Award date1 May 2019
- Completed: Contract expiry date30 April 2024
About the buyer
Bournemouth Christchurch and Poole Council is a local authority that buys through its Procurement and Contract Management Service, a team of 24 procurement and contract management professionals. Every openly advertised opportunity is published on Find a Tender. Bids are invited through ProContract, where suppliers register to receive notifications and express interest. The team runs a category management approach that gives a cross-council view of every spend area. A searchable contracts register lists awarded contracts, frameworks, concessions and dynamic purchasing systems. Goods, services and works are bought either by invitation to quote or by competitive tender.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Bournemouth Christchurch and Poole Council's contract awards have been in health and social work, IT services and transport equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov |
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