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Expired contract

Provision of a Customer Portal and Customer Relationship Management System

Details

Buyer
Calderdale Metropolitan Borough Council
Supplier(s)
ORACLE CORPORATION UK LIMITED
Value
£420,000
Duration
8 years
Topic
Software package and information systems
Published
20 February 2017
Source
ContractsFinder

Tender description

The scope of this tender is to provide a whole customer services solution including a Customer Portal, aCRMsystem, integrated interactive maps, integrated chat, integrated middleware for robust real time backofficeintegration and to replace or incorporate all the current CRM, Online Form, Chat, social media integrationandIntegration functionality of the current solution.

Timeline

  1. Award date17 February 2017
  2. Award published20 February 2017
    Current notice
  3. Contract expiry date31 March 2025

About the buyer

Calderdale Metropolitan Borough Council is the local authority for the Calderdale borough in West Yorkshire, based in Halifax. Calderdale runs a joint Assistive Technology Equipment framework with Leeds, Bradford and Wakefield councils. A separate framework covers professional consultancy services, including both construction consultancy and design consultancy.

Over the past 5 years, most of Calderdale Metropolitan Borough Council's contract awards have been in health and social work, construction work and repair and maintenance.

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Decision makers

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