Leisure Services Customer Relationship Management System
Details
- Supplier(s)
- Legend Leisure Services (Ltd)
- Value
- £173,925
- Duration
- 10 years
- Topic
- Software package and information systems
- Published
- 22 July 2015
- Source
- ContractsFinder
Tender description
Appointment of a contractor for the provision of a Leisure CRM system that will significantly improve customer service and reduce required administrative supported. The replacement CRM system will increase the speed with which customers are able to access facilities. We are expecting between 60% and 80% of customers to use either on-line or automated point of sale (POS) along with an increase in satisfaction with service. The key areas we are expecting the system to provide are: —Reception (bookings and admissions) — Memberships — Classes and courses — Reporting and analysis —Marketing — RSL's finances (invoicing, direct debits, chip and pin and tills) — Web and mobile platform online class booking and membership applications — Self-service admissions — Support building operations (e.g.scheduling and recording statutory checks).
Timeline
- Completed: Award date14 April 2015
- Completed: Award published22 July 2015Current notice
- Completed: Contract expiry date14 June 2025
About the buyer
Reading Borough Council is a local authority for the town of Reading, and suppliers register free on its In-tend portal to view and bid for opportunities. Certain contracts advertised under the Procurement Act 2023 also require a free Find a Tender account. Smaller-value opportunities appear on Contracts Finder alongside the council's own listings. Much of this procurement runs through frameworks or dynamic markets. Suppliers can become pre-approved to compete as opportunities arise. Bids are evaluated on quality and cost, with feedback offered to unsuccessful suppliers. Tender and contract details are published quarterly under the local government transparency code.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Reading Borough Council's contract awards have been in construction work, health and social work and repair and maintenance.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@reading-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@reading-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@reading-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@reading-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@reading-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@reading-borough-council.gov |
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