Tenders & contracts relating to customer experience
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- Awarded
Published 3 years ago
CX Content
177,000 GBP
Expiry date: 09/07/2026To create a comprehensive and effective content plan and deployment strategy approach that is in line with wider business goals
- Awarded
Published a year ago
New Homes Customer Journey Pilot
174,259.2 GBPExpiry date: 21/07/2026Pilot to improve customer experience of new homes To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=973831801 ## Contract award
- Awarded
Published a year ago
Customer Experience Tracker 2025
349,390 GBPExpiry date: 31/07/2026The Customer Experience Tracker will continue to gather insights on customers' priorities and experiences in a systematic way, triangulating with other data sources to provide actionable insights for the business.
- Awarded
Published 5 years ago
Customer Engagement Centre
37,639,285 GBPExpiry date: 01/08/2026The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel mod...
- Awarded
Published 5 months ago
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
0Expiry date: 22/08/2026Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will...
- Awarded
Published 2 years ago
Technical Solution Development (Bereavement and Care)
2,000,000 GBPExpiry date: 31/08/2026Service to support delivery of Business Plan outcomes across Digital Services, Bereavement, Care function. The services are working to deliver the agreed Business Plan with goals to improve the customer experience by ensuring that our services conti...
- Awarded
Published 3 years ago
Design & Installation for the Customer experience (Catering and Social Spaces)
15,000,000 GBPExpiry date: 31/08/2026Lot 1 - Customer experience design TUCO are looking for customer experience designers. It is envisaged that awarded suppliers will have specialist experience in designing catering and interactive social spaces. Suppliers will also be expected to consider ...
- Awarded
Published 2 years ago
Design Services to support the development of the capital works associated with Barrow & Kendal Town Halls Customer Experience Improvements
94,234.5 GBPExpiry date: 30/09/2026This commission is for a lead consultant of a multi-disciplinary team to provide the services associated with the design and delivery of customer experience improvements at both Barrow and Kendal Town Halls.\r The services provided under this contract ar...
- Awarded
Published 2 years ago
Design Services to support the development of the capital works associated with Barrow & Kendal Town Halls Customer Experience Improvements
100,000 GBPExpiry date: 30/09/2026This commission is for a lead consultant of a multi-disciplinary team to provide the services associated with the design and delivery of customer experience improvements at both Barrow and Kendal Town Halls. The services provided under this contract are ...
- Awarded
Published 4 years ago
Merchant Acquiring Services 2022
300,000 GBPExpiry date: 30/09/2026The Council needs to procure the services of a merchant acquirer. A merchant acquirer is a financial institution that processes credit and debit card transactions for a company. The scope of their involvement includes the processing of the payment, authen...
- Awarded
Published 13 days ago
Understanding customer experience of parcel deliveries
70,680 GBPExpiry date: 30/09/2026Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or comp...
- Awarded
Published 2 years ago
IT Services - MS/Office 365 EDRM - Consultancy & Document Management Solution in SharePoint
80,500 GBPExpiry date: 06/10/2026*This is for information only, as the contract has been awarded* West Kent Housing Association are seeking a supply partner to deliver the following: - Mosaic (ShareHouse>DocConnect solution) upgrade - Redesign of existing solution to better equip use...
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