Tenders & contracts relating to customer experience
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- Awarded
Published 6 months ago
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
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Expiry date: 22/08/2026Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will...
- Awarded
Published 4 years ago
Design & Installation for the Customer experience (Catering and Social Spaces)
15,000,000 GBPExpiry date: 31/08/2026Lot 1 - Customer experience design TUCO are looking for customer experience designers. It is envisaged that awarded suppliers will have specialist experience in designing catering and interactive social spaces. Suppliers will also be expected to consider ...
- Awarded
Published 2 years ago
Technical Solution Development (Bereavement and Care)
2,000,000 GBPExpiry date: 31/08/2026Service to support delivery of Business Plan outcomes across Digital Services, Bereavement, Care function. The services are working to deliver the agreed Business Plan with goals to improve the customer experience by ensuring that our services conti...
- Awarded
Published 2 years ago
Design Services to support the development of the capital works associated with Barrow & Kendal Town Halls Customer Experience Improvements
94,234.5 GBPExpiry date: 30/09/2026This commission is for a lead consultant of a multi-disciplinary team to provide the services associated with the design and delivery of customer experience improvements at both Barrow and Kendal Town Halls.\r The services provided under this contract ar...
- Awarded
Published 2 years ago
Design Services to support the development of the capital works associated with Barrow & Kendal Town Halls Customer Experience Improvements
100,000 GBPExpiry date: 30/09/2026This commission is for a lead consultant of a multi-disciplinary team to provide the services associated with the design and delivery of customer experience improvements at both Barrow and Kendal Town Halls. The services provided under this contract are ...
- Awarded
Published 2 months ago
Understanding customer experience of parcel deliveries
70,680 GBPExpiry date: 30/09/2026Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or comp...
- Awarded
Published 4 years ago
Merchant Acquiring Services 2022
300,000 GBPExpiry date: 30/09/2026The Council needs to procure the services of a merchant acquirer. A merchant acquirer is a financial institution that processes credit and debit card transactions for a company. The scope of their involvement includes the processing of the payment, authen...
- Awarded
Published 2 years ago
IT Services - MS/Office 365 EDRM - Consultancy & Document Management Solution in SharePoint
80,500 GBPExpiry date: 06/10/2026*This is for information only, as the contract has been awarded* West Kent Housing Association are seeking a supply partner to deliver the following: - Mosaic (ShareHouse>DocConnect solution) upgrade - Redesign of existing solution to better equip use...
- Awarded
Published 3 years ago
Customer Experience Measurement Partner
792,000 GBPExpiry date: 17/10/2026Provision of a partner to manage and deliver the Customer Experience Measurement trackers delivering the agreed customer experience measurement strategy and framework
- Awarded
Published a year ago
Read access to Cx Housing, Keystone Asset Management and Abritas Housing Needs
223,250 GBPExpiry date: 30/10/2026Access to Cx Housing, Keystone Asset Management and Abritas Housing Needs (back office elements) in a Non-Production (Read-Only) View for Enquiry access limited to no more than 50 concurrent users per application at any one time. The hosting element of th...
- Awarded
Published 17 days ago
Civica Cx Upgrade, Cloud Migration and Cx Mobile
15,600 GBPExpiry date: 30/11/2026Support for three linked Civica Cx priorities: upgrade to Version 25, migration to the Civica Cloud platform, and implementation of Cx Mobile to support the Door Knock programme. ## Contract award
- Awarded
Published 4 years ago
Broadacres Salesforce Partner and associated services 2022
200,000 GBPExpiry date: 01/12/20261.1 Following extensive software solution engagement and a successful phase one project. Broadacres is beginning on a companywide Salesforce based transformation and is seeking a certified and experienced Salesforce partner to assist in this transformatio...
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