Tenders & contracts relating to customer experience
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- Awarded
Published 4 years ago
Customer Experience Management (CXM) System
593,000 GBP
Expiry date: 17/05/2026To provide a consistent and high-quality experience to all customers of West Northamptonshire Council (WNC) it is necessary for all WNC customer contact hubs to have access to customer information across the geographical area and across all services Centr...
- Awarded
Published 5 years ago
IT Service management tool
40,087 GBPExpiry date: 20/05/2026The new system should support our goal to "provide a service management solution and for the IT Services, Information Systems and Library Services, to deliver improved efficiencies and ways of working, enhanced oversight and a better customer experience"....
- Awarded
Published a year ago
Improving Customer Experience: Connect Simplify, Improve Services
900,000 GBPExpiry date: 20/05/2026The Department for Education is responsible for children's services and education, including early years, schools, higher and further education policy, apprenticeships and wider skills in England. We are the department for opportunity. We work to deliver ...
- Awarded
Published 3 years ago
Provision of Customer Experience Platform
999,000 GBPExpiry date: 29/05/2026A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience ...
- Awarded
Published 5 months ago
SWIFT- SME for Fares and Ticketing - Consultancy Support
71,225 GBPExpiry date: 31/05/2026Provision of consultancy services for SWIFT Fares and Ticketing: Strategic Review & Analysis Customer Experience Assessment Commercial and Financial Review Technical & Operational Feasibility Strategic Recommendations...
- Awarded
Published a year ago
Show provider for events held at the Corn Exchange
0Expiry date: 11/06/2026Waiver - Urgency Reasons - The supplier is a show provider for events held at the Corn Exchange. As per our standard arrangement, tickets are sold through our in-house box office (Spectrix system) on behalf of the supplier. After the event, we transfer ti...
- Awarded
Published 3 years ago
Inland Border Facilities (IBF) Enduring Site Services Operator - SR727828024
184,500,000 GBPExpiry date: 30/06/2026His Majesty's Revenue & Customs (HMRC) are the UK's tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK's public services and give targeted financial support to people. Our vision is to be a truste...
- Awarded
Published 3 months ago
Rail Customer Experience Survey data visualisation and communications support
0Expiry date: 30/06/2026Transport Focus require an agency to scope and deliver the online reporting of its new Rail Customer Experience Survey for the launch of its six-monthly official statistics reporting. ## Contract award
- Awarded
Published 3 years ago
CX Content
177,000 GBPExpiry date: 09/07/2026To create a comprehensive and effective content plan and deployment strategy approach that is in line with wider business goals
- Awarded
Published 9 months ago
New Homes Customer Journey Pilot
174,259.2 GBPExpiry date: 21/07/2026Pilot to improve customer experience of new homes To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=973831801 ## Contract award
- Awarded
Published a year ago
Customer Experience Tracker 2025
349,390 GBPExpiry date: 31/07/2026The Customer Experience Tracker will continue to gather insights on customers' priorities and experiences in a systematic way, triangulating with other data sources to provide actionable insights for the business.
- Awarded
Published 5 years ago
Customer Engagement Centre
37,639,285 GBPExpiry date: 01/08/2026The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel mod...
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