Awarded contract

Published 2 months ago

Understanding customer experience of parcel deliveries

2 suppliers have saved this notice.

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Buyer

Office of Communications (Ofcom)

Value

70,680 GBP

Current supplier

Navigator Insight (Formally Blue Marble Research)

Description

Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Technology Officer & Technology Grp Director

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Economist & Economics Group Director

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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