Tenders & contracts relating to customer experience
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Highways England is looking to award a contract for the provision of services to support the development of a diversion route toolkit and support the planning, monitoring and evaluation of on-road trials.
These trials are part of Highways England's ongo...
The aim of this procurement process is for The Maltings to select a multi-disciplinary design team for the design of a new cultural venue for Berwick-upon-Tweed. \r
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The Maltings current Eastern Lane venue is no longer fit for purpose and the Maltings...
Summary of the work
We are looking for service delivery capability to work alongside in-house teams and other suppliers. They will work with blended teams to deliver outcomes based on user needs. The contract will support capability gaps within the scope...
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The work which will be undertaken by the Contractor has distinct strands of activity, addressing cultural challenges with embedding the Compliance Professional Standards and wider issues with our communications and products around quality and customer
e...
HMRC was looking to appoint a supplier(s) to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation.
Through...
Summary of the work
Senior Delivery and Integration Lead ServiceNow for Vulnerability Response and GRC IRM. Working within a focussed internal, blended team, lead the end-to-end discovery, delivery and implementation of ServiceNow Vulnerability Response t...
Conwy County Borough Council intended to procure a Lead Consultant and required a multi-disciplinary design team to complete the full design of the works.
The team were to be engaged by the Lead Consultant and include but not limited to Architect, Civil a...
Summary of the work
DfE CXDT are looking for a supplier who can provide Technical Architecture capabilities as part of agile, multi-disciplinary teams, working alongside our in-house and other supplier delivery teams, designing and building services that ...
The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and how ...
Procurement of a full range of specialised services for the implementation of Oracle's Intelligent Advisor (IA) and associated technologies and applications, including Oracle CX, Oracle Service Cloud, Siebel, SOA and Oracle EBS....
SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic.
The purpose is to understand and learn about the customer experience identifying ke...
DWP Digital Health and Disability are transforming the customer experience of Government by providing easy access to Health and Disability related services, with clear information, linking many new and existing systems to allow more consistent and respons...
We highlight data on buying trends and current opportunities for suppliers to get involved in with various central, local and third party government organisations. Browse them below: