BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

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Buyer

Westminster City Council

Current supplier

Human Engine Ltd

Description

Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience. ## Contract award

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Connect with key decision makers

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Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director of Law & Governance

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Executive Director of Finance & Resources

Top Level Director

Thirteen Housing Group Ltd

118,260 GBP

Published 4 days ago

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