Awarded contract
Published
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
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Current supplier
Human Engine Ltd
Description
Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience. ## Contract award
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