Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Awarded contractPublished 28 December 2022
LS020 Retail Merchandise Concession Services
£8,000,000
- Expired contractPublished 23 December 2022
South Cambridgeshire District Council - Mystery Shopper Exercise
£8,800
- Awarded contractPublished 23 December 2022
Broadacres Salesforce Partner and associated services 2022
£200,000
- Closed tenderPublished 22 December 2022
SMP Alliance - M62 J20-25 - King Post Walling
£200,000
- Closed tenderPublished 22 December 2022
Ticketing, Marketing, Fundraising & CRM Software solution
£250,000
- Stale Pre-tenderPublished 22 December 2022
UKVI Secure Testing Services (STS) (LITUK Test)
£50,000,000
- Closed tenderPublished 22 December 2022
Ticketing, Marketing, Fundraising & CRM Software solution
£250,000
- Stale Pre-tenderPublished 21 December 2022
Soft Market Test - Direct Debit Bureau
Value not stated
- Expired contractPublished 20 December 2022
EPOS-053-2022
£45,000
- Expired contractPublished 20 December 2022
Cloud Software Engineering Partner
£7,000,000
- Closed tenderPublished 20 December 2022
Customer Survey Services
£120,000
- Stale Pre-tenderPublished 19 December 2022
MRO Tender
Value not stated
- Awarded contractPublished 16 December 2022
Service Now (People Gateway) & Engage
£366,800
- Closed tenderPublished 16 December 2022
Broadacres Infrastructure Refresh 2023
£150,000
- Closed tenderPublished 15 December 2022
Survey Collection and Reporting services on behalf of LiveWest
£135,000
- Stale Pre-tenderPublished 15 December 2022
www.sse.com
Value not stated
- Closed tenderPublished 15 December 2022
SMP Alliance - M62 J20-25 Waterproofing & Jointing
£300,000
- Closed tenderPublished 13 December 2022
Software for a Pricing and Products, Demand Forecasting, CPQ and Multi-Channel Sales Solutions for ESB
Value not stated
- Closed tenderPublished 13 December 2022
Consultant Support for the Review of Customer Experience
Value not stated
- Awarded contractPublished 13 December 2022
MT1016 SDF Design Agency - Provision of design capabilities and services
£98,527.5
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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