Customer Experience Tenders and Contracts in London

1,074 matching notices from public sector buyers in London, 8 published in the last 30 days.

Recent buyers include Phoenix Community Housing, Paragon Asra Housing Group and Department of Health and Social Care.

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1,074 results

Closed tender, closed 12 July 2021Published 8 June 2021
Contract
Phoenix Community HousingCall centre
Value not stated
Closed tender, closed 12 July 2021Published 8 June 2021
Contract
Phoenix Community HousingCall centre
Value not stated
Closed tender, closed 5 July 2021Published 2 June 2021
Provision of Customer Satisfaction Survey Platforms (Transactional and Perceptional)
Paragon Asra Housing GroupCustomer satisfaction survey
£315,000
Expired contract, expired 9 March 2021Published 27 May 2021
A Home Testing - Product Management Team
Department of Health and Social CareSupplier(s) Kainos Software LimitedBusiness and management consultancy servicesAwarded 13 January 2021
£72,800
Expired contract, expired 31 March 2022Published 25 May 2021
Voice of the Customer Research Platform procurement
Cabinet OfficeSupplier(s) Qualtrics, LLCCustomer satisfaction surveyAwarded 31 March 2021
£100,000
Expired contract, expired 31 May 2021Published 20 May 2021
Voice of the customer for Trace - custom engineering
Department of Health and Social CareSupplier(s) Qualtrics, LLCSoftware package and information systemsAwarded 27 April 2021
£40,050
Expired contract, expired 30 April 2021Published 20 May 2021
Customer Satisfaction Survey
The Insolvency ServiceSupplier(s) DJSMarket research servicesAwarded 25 January 2021
£43,500
Expired contract, expired 5 August 2021Published 17 May 2021
ESFA Mystery Shopping Programme for the National Careers Service
Department for EducationSupplier(s) TNS UK Ltd (trading as TNS BMRB)Education and training servicesAwarded 5 August 2019
£1,184,625
Closed tender, closed 18 June 2021Published 14 May 2021
Service Quality Regime
South Western Railway (FirstGroup)Facilities management services
Value not stated
Expired contract, expired 31 March 2021Published 13 May 2021
ESFA Best Practice/Continuous Improvement Programme for the National Careers Service
Department for EducationSupplier(s) SQW LtdEducation and training servicesAwarded 28 November 2018
£247,432
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Awarded contractPublished 12 May 2021
Technical, data and digital capability to develop services for DfE Capital and construction projects
Department for EducationSupplier(s) Cognizant Worldwide LimitedAwarded 12 May 2021
£2,000,000
Awarded contractPublished 12 May 2021
Personal Independence Coordinators across South West London
NHS South West London Clinical Commissioning GroupSupplier(s) Age UK CroydonHealth and social work servicesAwarded 12 May 2021
£1,802,000
Expired contract, expired 31 March 2021Published 11 May 2021
ESFA Evaluation of the National Careers Service Through Customer Satisfaction and Progression Surveys
Department for EducationSupplier(s) IPSOS MORI UK LIMITEDEducation and training servicesAwarded 19 August 2019
£433,450
Closed tender, closed 24 May 2021Published 10 May 2021
Re-imagining Waltham Forest’s digital channel strategy and website delivery plan post-Covid
London Borough of Waltham Forest
£90,000
Expired contract, expired 11 February 2022Published 27 April 2021
Variation to Contract - ITSM Service desk Tool
Competition and Markets AuthoritySupplier(s) Phoenix Software LimitedLicense management software packageAwarded 26 April 2021
£15,800
Expired contract, expired 31 August 2021Published 20 April 2021
Qualtrics CoreXM
Department for Business Energy and Industrial Strategy (BEIS)Supplier(s) Qualtrics, LLCIT services: consulting, software development, Internet and supportAwarded 19 August 2020
£12,807
Expired contract, expired 24 February 2022Published 16 April 2021
Innovation and Digital at BEIS - Problem statement & customer experience innovation
Department for Business Energy and Industrial Strategy (BEIS)Supplier(s) Baringa Partners LLPIT services: consulting, software development, Internet and supportAwarded 11 February 2020
£35,000
Closed tender, closed 15 April 2021Published 1 April 2021
Creating a reusable paid-for appointments system
London Borough of Hackney
Value not stated
Expired contract, expired 28 March 2022Published 29 March 2021
Customer Experience Digital and Data User Centred Design
Department for EducationSupplier(s) USERTESTING TECHNOLOGIES LIMITEDSoftware package and information systemsAwarded 25 March 2021
£90,690
Expired contract, expired 31 March 2024Published 24 March 2021
For the provision of Visitor and Customer Tracking Research Services 2021 - AWARD
Lee Valley Regional Park AuthoritySupplier(s) Feedback Market Research LtdRecreational, cultural and sporting servicesAwarded 1 April 2021
£45,810

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Contract

Contract

Provision of Customer Satisfaction Survey Platforms (Transactional and Perceptional)

A Home Testing - Product Management Team

Voice of the Customer Research Platform procurement

Voice of the customer for Trace - custom engineering

Customer Satisfaction Survey

ESFA Mystery Shopping Programme for the National Careers Service

Service Quality Regime

ESFA Best Practice/Continuous Improvement Programme for the National Careers Service

Technical, data and digital capability to develop services for DfE Capital and construction projects

Personal Independence Coordinators across South West London

ESFA Evaluation of the National Careers Service Through Customer Satisfaction and Progression Surveys

Re-imagining Waltham Forest’s digital channel strategy and website delivery plan post-Covid

Variation to Contract - ITSM Service desk Tool

Qualtrics CoreXM

Innovation and Digital at BEIS - Problem statement & customer experience innovation

Creating a reusable paid-for appointments system

Customer Experience Digital and Data User Centred Design

For the provision of Visitor and Customer Tracking Research Services 2021 - AWARD

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Win more Customer Experience contracts in London with Stotles