How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

Awarded contractPublished 21 November 2017
Business Digital Partner - A partner to support the Council's digital transformation
Aberdeen City CouncilSupplier(s) PricewaterhouseCoopers LLPAwarded 21 November 2017
£4,000,000
Closed tender, closed 29 December 2017Published 21 November 2017
Market research services
South Lanarkshire CouncilMarket research services
£300,000
Closed tender, closed 21 December 2017Published 21 November 2017
Computer support and consultancy services
Cardiff and Vale CollegeTechnical computer support services
£1,000,000
Awarded contractPublished 21 November 2017
Musical Entertainment & Support Services
Horse Racing Ireland (HRI)Services provided by authors, composers, sculptors, entertainers and other individual artists
Value not stated
Closed tender, closed 13 December 2017Published 19 November 2017
Repair and maintenance services
Alpha Housing AssociationRepair and maintenance services of building installations
£4,500,000
Closed tender, closed 22 December 2017Published 17 November 2017
Airport buildings construction work
Luton CouncilAirport buildings construction work
£4,000,000
Closed tender, closed 18 December 2017Published 17 November 2017
KMCAS-113 Handyperson Service
Kirklees CouncilRepair and maintenance services of building installations
£345,000
Closed tender, closed 18 December 2017Published 16 November 2017
Health and social work services
Kirklees CouncilSocial work services
£575,000
Stale Pre-tenderPublished 15 November 2017
Petroleum products, fuel, electricity and other sources of energy
Greater London AuthorityGas distribution and related services
Value not stated
Expired contract, expired 10 December 2020Published 14 November 2017
Provision of Customer Survey
NHS ResolutionSupplier(s) Social Market ResearchMarket and economic research; polling and statisticsAwarded 8 November 2017
£23,565
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Stale Pre-tenderPublished 13 November 2017
Document creation, drawing, imaging, scheduling and productivity software package
Westminster City CouncilDocument creation, drawing, imaging, scheduling and productivity software package
£400,000
Awarded contractPublished 13 November 2017
Recruitment Platform for Government Beta
Civil Service Human Resources (CSHR)Supplier(s) VALTECH LIMITEDAwarded 13 November 2017
£2,200,000
Closed tender, closed 11 December 2017Published 10 November 2017
Summer Deeps Cleans for Student Accommodation
University of BirminghamCleaning services
£2,750,000
Closed tender, closed 1 December 2017Published 10 November 2017
NMS Customer Survey
National Physical LaboratoryCustomer survey services
Value not stated
Closed tender, closed 14 November 2017Published 9 November 2017
Ordnance Survey Top Customer Survey
Ordnance SurveyResearch and development services and related consultancy services
£100,000
Closed tender, closed 6 December 2017Published 9 November 2017
GB-London: Payment Service Provider
Victoria and Albert MuseumFinancial transaction processing and clearing-house services
£10,000
Expired contract, expired 31 August 2020Published 8 November 2017
TENANT AND EMPLOYEE SATISFACTION SURVEYS
Vico Homes LimitedSupplier(s) The Leadership Factor LimitedCustomer satisfaction surveyAwarded 3 November 2017
£51,000
Closed tender, closed 8 December 2017Published 7 November 2017
Ice Cream Concession for the Bournemouth Air Festival
Bournemouth Christchurch and Poole CouncilCanteen and catering services
Value not stated
Awarded contractPublished 6 November 2017
The Wales Gateway Project
Welsh GovernmentSupplier(s) Nomensa LtdAwarded 6 November 2017
£587,335
Closed tender, closed 17 November 2017Published 3 November 2017
Engineering and Estates Consignment Stock
University of NottinghamDrill bits
£60,000

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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Business Digital Partner - A partner to support the Council's digital transformation

Market research services

Computer support and consultancy services

Musical Entertainment & Support Services

Repair and maintenance services

Airport buildings construction work

KMCAS-113 Handyperson Service

Health and social work services

Petroleum products, fuel, electricity and other sources of energy

Provision of Customer Survey

Document creation, drawing, imaging, scheduling and productivity software package

Recruitment Platform for Government Beta

Summer Deeps Cleans for Student Accommodation

NMS Customer Survey

Ordnance Survey Top Customer Survey

GB-London: Payment Service Provider

TENANT AND EMPLOYEE SATISFACTION SURVEYS

Ice Cream Concession for the Bournemouth Air Festival

The Wales Gateway Project

Engineering and Estates Consignment Stock

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles