Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 21 March 2018
Web Chat Services
Value not stated
- Stale Pre-tenderPublished 20 March 2018
Software package and information systems
Value not stated
- Closed tenderPublished 16 March 2018
Wireless telecommunications system
£66,000,000
- Awarded contractPublished 15 March 2018
Business and management consultancy and related services
Value not stated
- Closed tenderPublished 15 March 2018
Sub Contractor Framework for Responsive Repairs
Value not stated
- Closed tenderPublished 15 March 2018
Sub Contractor Framework – Empty Homes
Value not stated
- Expired contractPublished 15 March 2018
HMRC Customer Experience Survey 2015-18
£1,300,346
- Closed tenderPublished 15 March 2018
Repair and maintenance services
Value not stated
- Closed tenderPublished 14 March 2018
Public conveniences
£2,512,000
- Closed tenderPublished 14 March 2018
Digital Support Services - Disclosure and Barring Services
£3,000,000
- Closed tenderPublished 14 March 2018
Digital Support Services - Disclosure and Barring Services
£4,000,000
- Closed tenderPublished 13 March 2018
Business and management consultancy and related services
€5,000,000
- Expired contractPublished 12 March 2018
Market research services
£200,941
- Closed tenderPublished 12 March 2018
Business Analyst
GBP/DAY 550
- Expired contractPublished 8 March 2018
Provision of Market Research Recruitment
£150,000
- Expired contractPublished 8 March 2018
Technical testing, analysis and consultancy services
£80,000
- Stale Pre-tenderPublished 7 March 2018
Welfare services for children and young people
Value not stated
- Closed tenderPublished 5 March 2018
Electric buses
Value not stated
- Expired contractPublished 1 March 2018
SS17 118 - Online Booking System
£130,000
- Awarded contractPublished 27 February 2018
ORR Data Warehouse and Data Portal
£95,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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