How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

Expired contract, expired 1 April 2023Published 24 May 2018
End-to-End Claims Handling Service
Financial Services Compensation SchemeSupplier(s) Capita Business Services LtdFinancial and insurance servicesAwarded 17 January 2018
£68,100,000
Expired contract, expired 20 April 2018Published 22 May 2018
Customer experience research
Met OfficeSupplier(s) Jigsaw Research LtdMarket research servicesAwarded 12 February 2018
£15,000
Closed tender, closed 5 June 2018Published 22 May 2018
0670 Technical Services Portfolio - Delivery Partner
Essex County Council
£1,985,000
Awarded contractPublished 21 May 2018
A discovery phase to understand how we can redesign the ‘front door’ for adult social care
London Borough of HackneySupplier(s) TPXimpact LimitedAwarded 21 May 2018
£44,325
Closed tender, closed 21 June 2018Published 21 May 2018
Market research services
Financial Services Compensation SchemeMarket research services
£3,000,000
Expired contract, expired 14 January 2023Published 21 May 2018
Financial and insurance services
Financial Services Compensation SchemeSupplier(s) Capita Business Services LtdCustomer-care servicesAwarded 10 May 2018
£68,100,000
Closed tender, closed 8 June 2018Published 21 May 2018
Pre Market Engagement for a Regulatory Services Solution
East Riding of Yorkshire CouncilSoftware package and information systems
Value not stated
Expired contract, expired 31 May 2020Published 18 May 2018
Rochdale Council's Special Educational Needs & Disability Information, Advice and Support Service
Rochdale Metropolitan Borough CouncilSupplier(s) BARNARDO'SHealth and social work servicesAwarded 8 May 2017
£156,000
Closed tender, closed 15 June 2018Published 18 May 2018
(NU/1393) - Market Research for Hospitality and Commercial Services
Newcastle UniversityMarket research services
Value not stated
Expired contract, expired 31 January 2019Published 17 May 2018
Designing and running C-MeX and D-MeX pilots for 2019 Price Review (PR19)
Water Services Regulation Authority (Ofwat)Supplier(s) Navigator Research Planning Communication LtdMarket research servicesAwarded 22 February 2018
£193,610
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Expired contract, expired 30 March 2018Published 17 May 2018
Ofwat Residential Customer Segmentation Project - Phase 1
Water Services Regulation Authority (Ofwat)Supplier(s) Cambridge Economic Policy Associates LtdBusiness and management consultancy and related servicesAwarded 22 January 2018
£49,480
Closed tender, closed 6 June 2018Published 15 May 2018
Installation services of electricity distribution equipment
NORTHERN IRELAND ELECTRICITY NETWORKS LIMITEDElectrical installation work
£2,600,000
Stale Pre-tenderPublished 15 May 2018
Software package and information systems
NHS Wales - Shared Services PartnershipSoftware package and information systems
Value not stated
Closed tender, closed 15 June 2018Published 14 May 2018
Energy for Londoners Energy Supply Company
Transport for LondonEnergy-efficiency consultancy services
£992,000,000
Closed tender, closed 25 May 2018Published 11 May 2018
Service Design in Social Care - Supporting councils to design person-centred care and support
Local Government Association
£66,800
Closed tender, closed 15 June 2018Published 10 May 2018
Petroleum products, fuel, electricity and other sources of energy
Transport for LondonElectricity, heating, solar and nuclear energy
£992,000,000
Awarded contractPublished 10 May 2018
Food and Environmental Proficiency Testing Unit (FEPTU)
Public Health EnglandSupplier(s) Livework Studio LtdAwarded 10 May 2018
£41,667
Closed tender, closed 15 June 2018Published 10 May 2018
Recreational, cultural and sporting services
Invest Northern IrelandLibrary and archive services
£750,000
Closed tender, closed 4 June 2018Published 8 May 2018
M1920-01 Responsive Repairs & Void Works
Southend-on-Sea Borough CouncilRepair and maintenance services
£28,000,000
Closed tender, closed 7 June 2018Published 8 May 2018
Mobible Telephony
Southend-on-Sea Borough CouncilTelecommunications services
£200,000

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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End-to-End Claims Handling Service

Customer experience research

0670 Technical Services Portfolio - Delivery Partner

A discovery phase to understand how we can redesign the ‘front door’ for adult social care

Market research services

Financial and insurance services

Pre Market Engagement for a Regulatory Services Solution

Rochdale Council's Special Educational Needs & Disability Information, Advice and Support Service

(NU/1393) - Market Research for Hospitality and Commercial Services

Designing and running C-MeX and D-MeX pilots for 2019 Price Review (PR19)

Ofwat Residential Customer Segmentation Project - Phase 1

Installation services of electricity distribution equipment

Software package and information systems

Energy for Londoners Energy Supply Company

Service Design in Social Care - Supporting councils to design person-centred care and support

Petroleum products, fuel, electricity and other sources of energy

Food and Environmental Proficiency Testing Unit (FEPTU)

Recreational, cultural and sporting services

M1920-01 Responsive Repairs & Void Works

Mobible Telephony

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles