Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 7 December 2018
Software package and information systems
Value not stated
- Closed tenderPublished 7 December 2018
Hamworthy Park Paddling Pool
£249,000
- Closed tenderPublished 7 December 2018
Digital capability consultation
£40,000
- Awarded contractPublished 6 December 2018
Installation services of electricity distribution equipment
£1,650,000
- Expired contractPublished 5 December 2018
Digital Platform
£94,408
- Closed tenderPublished 5 December 2018
Extending Track a Repair to support contact centre agents
£50,000
- Closed tenderPublished 5 December 2018
Advertising and marketing services
£5,000,000
- Closed tenderPublished 5 December 2018
Telecommunications services
£5,000,000,000
- Awarded contractPublished 5 December 2018
Agent Portal / HGNT
£150,000
- Stale Pre-tenderPublished 4 December 2018
Business and management consultancy and related services
Value not stated
- Closed tenderPublished 4 December 2018
Home Office Enterprise Services - SolarWinds Orion Design Augmentation
Value not stated
- Awarded contractPublished 4 December 2018
Delphi study services to inform National Patient Experience Survey
Value not stated
- Closed tenderPublished 4 December 2018
Call centre
Value not stated
- Expired contractPublished 3 December 2018
National Careers Service Research Review
£15,000
- Awarded contractPublished 3 December 2018
IT services: consulting, software development, Internet and support
Value not stated
- Closed tenderPublished 30 November 2018
RFQ For Customer Insight to inform Digital Transformation programme
Value not stated
- Closed tenderPublished 28 November 2018
IT services: consulting, software development, Internet and support
£2,300,000
- Closed tenderPublished 27 November 2018
Marketing Assets System
£150,000
- Awarded contractPublished 26 November 2018
IT services: consulting, software development, Internet and support
Value not stated
- Awarded contractPublished 26 November 2018
Schools financial benchmarking service - further development and support
£3,000,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
Win more Customer Experience Tenders contracts with Stotles
Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.
