How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

Awarded contractPublished 1 February 2019
Advertising and marketing services
Network RailSupplier(s) JCDecaux UK LtdAdvertising and marketing servicesAwarded 23 July 2018
£280,000,000
Closed tender, closed 15 February 2019Published 1 February 2019
Data/information collections using online forms - for education providers and the general public
Education and Skills Funding Agency
£1,400,000
Awarded contractPublished 1 February 2019
Market Research Services
Central Bank of Ireland
Supplier(s)
8 suppliers
Amarach Research
Behaviour and Attitudes Marketing Research
Core
Customer Perceptions
IPSOS MORI UK LIMITED
jump! Marketing Limited
RED C Research and Marketing Ltd
Spark Market Research
Research services
Value not stated
Expired contract, expired 10 January 2023Published 1 February 2019
Market research services
Central Bank of Ireland
Supplier(s)
8 suppliers
Amarach Research
Behaviour and Attitudes Marketing Research
Core
Customer Perceptions
IPSOS MORI UK LIMITED
Jump!
RED C Research and Marketing Ltd
Spark Market Research
Assessment centre services for recruitmentAwarded 31 January 2019
€600,000
Closed tender, closed 4 March 2019Published 1 February 2019
FH320 Customer Relationship Programme
Futures Housing GroupCustomer satisfaction survey
Value not stated
Expired contract, expired 31 March 2022Published 31 January 2019
Activity and holiday clubs for children and young people with Special Educational Needs and/or Disability (SEND)
Wiltshire CouncilSupplier(s) BARNARDO'SHealth and social work servicesAwarded 1 January 2019
£570,000
Closed tender, closed 19 September 2018Published 31 January 2019
Alcohol Social Marketing Campaign
North Yorkshire CouncilAdvertising and marketing services
£100,000
Closed tender, closed 7 March 2019Published 30 January 2019
Customer services
Luton CouncilCustomer-care services
£500,000
Closed tender, closed 13 February 2019Published 30 January 2019
CRM (Customer Relationship Management) and Analytics Expert Discovery Partner
HM Land Registry (HMLR)
Value not stated
Closed tender, closed 13 February 2019Published 30 January 2019
CRM (Customer Relationship Management) and Analytics Expert Discovery Partner
HM Land Registry (HMLR)
Value not stated
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Closed tender, closed 4 March 2019Published 30 January 2019
Customer satisfaction survey
Futures Housing GroupCustomer satisfaction survey
£225,000
Awarded contractPublished 29 January 2019
Information technology services
Flagship Housing GroupInformation technology services
Value not stated
Closed tender, closed 11 February 2019Published 28 January 2019
Bi-Borough IT Strategy Acceleration
Royal Borough of Kensington and Chelsea
Value not stated
Closed tender, closed 8 February 2019Published 28 January 2019
2018 - 702 Consultancy Support - Retirement Living
Citizen Housing Group LtdResearch and development services and related consultancy services
£22,500
Expired contract, expired 2 December 2021Published 25 January 2019
Siebel Open UI Development
General Medical Council (GMC)Supplier(s) Boxfusion Consulting LtdTechnical support servicesAwarded 10 January 2019
£300,000
Stale Pre-tenderPublished 25 January 2019
Software package and information systems
Westminster City CouncilSoftware package and information systems
Value not stated
Expired contract, expired 31 March 2019Published 24 January 2019
Roadworks, A new approach to improving customer safety
National Highways LimitedSupplier(s) TRL LimitedResearch and development services and related consultancy servicesAwarded 23 January 2019
£170,231
Closed tender, closed 22 February 2019Published 22 January 2019
Information technology services
East Renfrewshire CouncilCustomer Relation Management software development services
£1,000,000
Expired contract, expired 25 December 2021Published 21 January 2019
Technical support services
General Medical Council (GMC)Supplier(s) Boxfusion Consulting LtdTechnical support servicesAwarded 10 January 2019
£300,000
Closed tender, closed 4 February 2019Published 21 January 2019
Digital No Wrong Door Consultation and Development
NHS Liverpool Clinical Commissioning Group
Value not stated

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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Advertising and marketing services

Data/information collections using online forms - for education providers and the general public

Market Research Services

Market research services

FH320 Customer Relationship Programme

Activity and holiday clubs for children and young people with Special Educational Needs and/or Disability (SEND)

Alcohol Social Marketing Campaign

Customer services

CRM (Customer Relationship Management) and Analytics Expert Discovery Partner

CRM (Customer Relationship Management) and Analytics Expert Discovery Partner

Customer satisfaction survey

Information technology services

Bi-Borough IT Strategy Acceleration

2018 - 702 Consultancy Support - Retirement Living

Siebel Open UI Development

Software package and information systems

Roadworks, A new approach to improving customer safety

Information technology services

Technical support services

Digital No Wrong Door Consultation and Development

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles