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Customer experience

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903 results matching, customer experience

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  • Expired contractPublished 7 May 2019

    Document creation, drawing, imaging, scheduling and productivity software package

    Durham UniversitySupplier(s) On Brand Investments Ltd (Trading as Outfit)Document creation, drawing, imaging, scheduling and productivity software packageAwarded 29 April 2019

    €149,500

  • Awarded contractPublished 17 April 2019

    Microsoft365 Transformation Partner

    Falmouth UniversitySupplier(s) CORPORATE PROJECT SOLUTIONS LIMITEDAwarded 17 April 2019

    £1,000,000

  • Expired contractPublished 4 April 2019

    1-809 DMRB Update for Operation and Maintenance

    National Highways LimitedSupplier(s) WSP UK LimitedResearch and development services and related consultancy servicesAwarded 4 April 2019

    £798,158

  • Awarded contractPublished 1 April 2019

    Trade Remedies digital product: live maintenance and development

    Department for International Trade, Trade Remedies Authority (TRA)Supplier(s) THE ENGINE GROUP LIMITEDAwarded 1 April 2019

    £1,000,000

  • Expired contractPublished 7 August 2019

    1819CSTDTH Understanding the Trusted Helper Population

    HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDResearch and development services and related consultancy servicesAwarded 25 March 2019

    £41,500

  • Expired contractPublished 26 June 2019

    Customer Experience Platform - Ipswich Borough Council

    Ipswich Borough CouncilSupplier(s) Granicus-Firmstep LtdCustomer Relation Management software packageAwarded 25 March 2019

    £81,000

  • Expired contractPublished 22 March 2019

    Software package and information systems

    University of AberdeenSupplier(s) Freshworks Inc.Software package and information systemsAwarded 20 March 2019

    £235,000

  • Awarded contractPublished 13 March 2019

    New Livin website

    LivinSupplier(s) THOUGHT QUARTER LTDAwarded 13 March 2019

    £40,635

  • Awarded contractPublished 4 March 2019

    Extending Track a Repair to support contact centre agents

    London Borough of HackneySupplier(s) Unboxed Consulting LimitedAwarded 4 March 2019

    £49,725

  • Expired contractPublished 28 March 2019

    Data Centre Design & Quick Wins

    Oxfordshire County CouncilSupplier(s) Entec Si LtdData servicesAwarded 1 March 2019

    £75,525

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  • Awarded contractPublished 28 February 2019

    Prj_2167 Strategic service design and digital experience strategy for urgent and emergency care

    NHS DigitalSupplier(s) TPXimpact LimitedAwarded 28 February 2019

    £203,940

  • Awarded contractPublished 25 February 2019

    Bi-Borough IT Strategy Acceleration

    Royal Borough of Kensington and ChelseaSupplier(s) Gate One LimitedAwarded 25 February 2019

    £53,610

  • Awarded contractPublished 12 February 2019

    Web Services and Digital Products Project - Business Analyst Services

    Defence Business Services, Ministry of Defence, Government Digital ServiceSupplier(s) Ropes2Ground LimitedAwarded 12 February 2019

    £23,000

  • Expired contractPublished 13 February 2019

    Internet services

    Iarnród Eireann-Irish RailSupplier(s) Evad IT SolutionsInternet or intranet client application development servicesAwarded 6 February 2019

  • Awarded contractPublished 4 February 2019

    Digital maturity assessment of organisational readiness for change to improve customer experience

    North Lincolnshire CouncilSupplier(s) THE DEXTROUS WEB LTDAwarded 4 February 2019

    £23,750

  • Expired contractPublished 19 March 2019

    2018 - 684 Provision of Service Innovation and Development - AWARD

    Citizen Housing Group LtdSupplier(s) What If LimitedDevelopment consultancy servicesAwarded 1 February 2019

    £160,000

  • Expired contractPublished 4 February 2019

    IT Service Management Tool

    Competition and Markets AuthoritySupplier(s) Phoenix Software LimitedSoftware package and information systemsAwarded 1 February 2019

    £45,120

  • Expired contractPublished 28 February 2020

    Non-Household Customer Insight Survey

    Water Services Regulation Authority (Ofwat)Supplier(s) Opinion ResearchGeneral management consultancy servicesAwarded 31 January 2019

    £82,405

  • Expired contractPublished 13 February 2019

    Smart cards

    Scottish GovernmentSupplier(s) Allpay LimitedSmart cardsAwarded 31 January 2019

    £448,725

  • Expired contractPublished 24 January 2019

    Roadworks, A new approach to improving customer safety

    National Highways LimitedSupplier(s) TRL LimitedResearch and development services and related consultancy servicesAwarded 23 January 2019

    £170,231

Showing 661–680 of 903 results

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers
BuyersCountValue
  1. National Highways Limited
    47
    £22.3m
  2. HM Revenue & Customs (HMRC)
    46
    £2.5bn
  3. Department For Work and Pensions (DWP)
    21
    £517.5m
  4. Scottish Government
    18
    £2.0m
  5. Home Office
    14
    £1.8bn
  6. Water Services Regulation Authority (Ofwat)
    13
    £2.7m
  7. Crown Commercial Service
    13
    £5.0bn
  8. Department of Health and Social Care
    12
    £7.3m
  9. West Midlands Combined Authority
    11
    £3.3m
  10. Thames Water Utilities Limited
    11
    £0.0

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers
SuppliersCountValue
  1. Granicus-Firmstep Ltd
    21
    £28.0m
  2. IPSOS MORI UK LIMITED
    16
    £5.0m
  3. TNS UK Ltd (trading as TNS BMRB)
    15
    £11.8m
  4. OVE ARUP & PARTNERS LIMITED
    14
    £10.5m
  5. IFF Resarch
    10
    £3.9m
  6. AtkinsRéalis UK Limited
    9
    £3.7m
  7. TPXimpact Limited
    9
    £888.5k
  8. Nomensa Ltd
    9
    £5.3m
  9. Version 1 Solutions Limited
    8
    £11.0m
  10. Thinks Insight and Strategy (Britain Thinks) Limited
    8
    £4.1m

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