Customer experience

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904 results matching, customer experience

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Expired contract, expired 30 June 2024Published 1 July 2020
Enforcement & Parking Management Services
Bracknell Forest CouncilSupplier(s) Marston (Holdings) LtdCar park management servicesAwarded 9 June 2020
£2,460,000
Awarded contractPublished 3 June 2020
Website user experience design and user testing
Cornwall CouncilSupplier(s) Nomensa LtdAwarded 3 June 2020
£68,000
Awarded contractPublished 5 June 2020
Research and development services and related consultancy services
East West Railway Company LtdSupplier(s) Engine Creative Consultants LtdResearch and development services and related consultancy servicesAwarded 2 June 2020
£1,400,000
Awarded contractPublished 5 June 2020
Research and development services and related consultancy services
East West Railway Company LtdSupplier(s) Engine Creative Consultants LtdResearch and development services and related consultancy servicesAwarded 2 June 2020
£1,400,000
Expired contract, expired 3 June 2023Published 8 June 2020
East West Rail Customer Experience Development Procurement
East West Railway Company LtdSupplier(s) Engine Creative Consultants LtdResearch and development services and related consultancy servicesAwarded 2 June 2020
£1,400,000
Expired contract, expired 21 September 2020Published 22 May 2020
1-1078 Digital Roads
National Highways LimitedSupplier(s) WSP UK LimitedResearch and development services and related consultancy servicesAwarded 19 May 2020
£249,972.66
Expired contract, expired 30 April 2021Published 4 May 2020
1-1055 Improving Customer Service APTR Facilities
National Highways LimitedSupplier(s) Pell FrischmannResearch and development services and related consultancy servicesAwarded 4 May 2020
£249,034
Expired contract, expired 30 April 2021Published 4 May 2020
1-1055 Improving Customer Service APTR Facilities
National Highways LimitedSupplier(s) Pell FrischmannResearch and development services and related consultancy servicesAwarded 4 May 2020
£249,034.81
Expired contract, expired 31 October 2020Published 23 December 2020
Forms including Self and Dash
Department for EducationSupplier(s) Granicus-Firmstep LtdSoftware supply servicesAwarded 1 May 2020
£270,000
Expired contract, expired 30 April 2024Published 6 May 2020
Line Management Training
University of SouthamptonSupplier(s) Blanchard Training and Development IncorporatedTraining programme servicesAwarded 1 May 2020
£467,289.5
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Awarded contractPublished 29 July 2020
Mobile-telephone services
National Transport AuthoritySupplier(s) Vix Technology (UK) LtdApplication service providersAwarded 17 April 2020
€5,500,000
Expired contract, expired 30 September 2021Published 6 May 2020
The Provision of Customer Experience (CX) Training for GCS
Cabinet OfficeSupplier(s) Digital Remit LimitedTraining servicesAwarded 3 April 2020
£81,000
Awarded contractPublished 9 April 2020
Health and social work services
Derby City CouncilSupplier(s) Citizens Advice South Derbyshire and City t/a One AdvocacyHealth and social work servicesAwarded 19 March 2020
£1,242,930
Expired contract, expired 31 March 2022Published 15 April 2020
TD1529 - Preventative and Universal Services for Carers
Derby City CouncilSupplier(s) Citizens Advice South Derbyshire and City t/a One AdvocacyOther community, social and personal servicesAwarded 19 March 2020
£1,304,575
Awarded contractPublished 18 March 2020
Discovery, UX and design for a new digital platform to better serve the residents of Brent
London Borough of BrentSupplier(s) Nomensa LtdAwarded 18 March 2020
£60,000
Expired contract, expired 13 March 2020Published 11 March 2020
RA277491 - 0AR - BNECS Customer Experience Framework
NHS Shared Business ServicesSupplier(s) Impact Innovation LtdBusiness services: law, marketing, consulting, recruitment, printing and securityAwarded 12 March 2020
£11,500
Expired contract, expired 1 February 2025Published 4 March 2020
Research services
Peabody TrustSupplier(s) Kwest Research LtdMarket and economic research; polling and statisticsAwarded 28 February 2020
£600,000
Expired contract, expired 1 March 2021Published 11 August 2021
Firmstep Forms including Self and Dash
Leicestershire County CouncilSupplier(s) Granicus-Firmstep LtdSoftware supply servicesAwarded 28 February 2020
£91,500
Expired contract, expired 14 February 2022Published 26 February 2020
Social services
Northamptonshire County CouncilSupplier(s) Newton EuropeSocial servicesAwarded 25 February 2020
Value not stated
Expired contract, expired 30 April 2024Published 6 May 2020
Line Management Training
University of SouthamptonSupplier(s) Blanchard Training and Development IncorporatedPersonal development training servicesAwarded 18 February 2020
£467,289

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

National Highways Limited
47
£22.3m
HM Revenue & Customs (HMRC)
46
£2.5bn
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
West Midlands Combined Authority
11
£3.3m
Thames Water Utilities Limited
11
£0.0

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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Enforcement & Parking Management Services

Website user experience design and user testing

Research and development services and related consultancy services

Research and development services and related consultancy services

East West Rail Customer Experience Development Procurement

1-1078 Digital Roads

1-1055 Improving Customer Service APTR Facilities

1-1055 Improving Customer Service APTR Facilities

Forms including Self and Dash

Line Management Training

Mobile-telephone services

The Provision of Customer Experience (CX) Training for GCS

Health and social work services

TD1529 - Preventative and Universal Services for Carers

Discovery, UX and design for a new digital platform to better serve the residents of Brent

RA277491 - 0AR - BNECS Customer Experience Framework

Research services

Firmstep Forms including Self and Dash

Social services

Line Management Training

Top buyers

Trend over time

Top suppliers

Win more public sector contracts with Stotles