Customer experience

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2,321 results matching, customer experience

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Closed tender, closed 1 May 2025Published 7 April 2025
Redundancy Payments Service Calculations and Service Development
The Insolvency Service
£15,583,428
Stale Pre-tender, closed 18 April 2025Published 4 April 2025
CCHA-0290 Digital Transformation Partner Consultancy
Castles and Coasts Housing AssociationInformation systems or technology strategic review and planning services
£500,000
Awarded contract, expiring 30 April 2028Published 3 April 2025
PROVISION OF UNIFIED COMMUNICATIONS FOR SHARED TECHNOLOGY SERVICES
London Borough of BrentSupplier(s) 8X8 UK LIMITEDAwarded 1 May 2025
£1,804,567
Awarded contract, expiring 30 April 2028Published 3 April 2025
PROVISION OF A CONTACT CENTRE TECHNICAL SOLUTION FOR THE LONDON BOROUGH OF BRENT
London Borough of BrentSupplier(s) 8X8 UK LIMITEDAwarded 1 May 2025
£617,742
Awarded contract, expiring in 9 monthsPublished 31 March 2025
T0645 KPIs Reporting and Technical Support including Ride Quality
National Highways LimitedSupplier(s) FUTRAN JVDevelopment consultancy servicesAwarded 26 March 2025
£449,929.69
Closed tender, closed 15 April 2025Published 25 March 2025
Provision of Therapists for the Health and Wellbeing Suite at South Lake
Armagh City Banbridge and Craigavon Borough CouncilPhysical well-being services
Value not stated
Closed tender, closed 21 April 2025Published 25 March 2025
Insight Framework for Customer Intelligent and Strategic Insight - Lot 2 - Leisure Customer Insights
Ordnance SurveyCustomer satisfaction survey
£750,000
Awarded contract, expiring 28 February 2029Published 25 March 2025
Customer Data Analytics Services
Student Loans CompanySupplier(s) Progressive Partnership Ltd.Customer satisfaction surveyAwarded 1 March 2025
£306,290.64
Closed tender, closed 22 April 2025Published 24 March 2025
Strategic License Subscriptions and Advisory Services
HM Revenue & Customs (HMRC)Research and development services and related consultancy services
£3,595,000
Expired contract, expired 9 January 2026Published 20 March 2025
Outdoor Sports LED Lighting Replacement
University of East AngliaSupplier(s) Empower Services LtdElectrical installation workAwarded 10 January 2025
£352,000
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Expired contract, expired 1 April 2026Published 19 March 2025
"Dare to Care" customer experience programme
SE TRAINS LIMITEDSupplier(s) In2Action LimitedStaff training servicesAwarded 19 March 2025
£309,000
Awarded contract, expiring 31 March 2032Published 19 March 2025
Digital Event and Appointment Booking - AWARD
West Berkshire CouncilSupplier(s) Bookinglab LimitedSoftware implementation servicesAwarded 1 April 2025
£173,000
Closed tender, closed 14 April 2025Published 14 March 2025
GCC006201CPU - Framework Agreement for the Provision of ICT Advisory Services
Glasgow City CouncilBusiness services: law, marketing, consulting, recruitment, printing and security
£8,000,000
Closed tender, closed 1 April 2025Published 14 March 2025
Project 4693 - Provision of domestic and overseas research participant recruitment
Department for Business and Trade (DBT)
£400,000
Expired contract, expired 31 July 2026Published 13 March 2025
Customer Experience Tracker 2025
National Highways LimitedSupplier(s) SYSTRA LtdResearch consultancy servicesAwarded 13 March 2025
£349,390
Expired contract, expired 5 January 2026Published 13 March 2025
Qualtrics Strategic Research License
Department For Work and Pensions (DWP)Supplier(s) Softcat PLCIndustry specific software packageAwarded 6 January 2025
£99,990
Awarded contract, expiring 1 January 2050Published 12 March 2025
Tender for the Operation of the Utilita Arena, Sheffield
Sheffield City CouncilSupplier(s) SMGOrchestral entertainment servicesAwarded 2 January 2025
£310,000,000
Awarded contractPublished 12 March 2025
Bus Real-Time Passenger Information (RTPI) and Traffic Light Priority (TLP)
Lancashire County CouncilSupplier(s) J M W SYSTEMS LIMITEDBusiness intelligence software development servicesAwarded 4 March 2025
£6,000,000
Awarded contractPublished 12 March 2025
Tender for the Operation of the Utilita Arena, Sheffield
Sheffield City CouncilSupplier(s) SMGSinger group entertainment servicesAwarded 2 January 2025
£257,000,000
Stale Pre-tender, closed 30 June 2025Published 6 March 2025
Early Market Engagement Event for Insight and Research Exploration: solutions for capturing customer insights
Money And Pensions ServiceEvaluation consultancy services
£3,000,000

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

HM Revenue & Customs (HMRC)
79
£12.5bn
National Highways Limited
74
£34.6m
Transport for London
41
£5.8bn
Department For Work and Pensions (DWP)
37
£4.3bn
Network Rail
36
£1.6bn
London North Eastern Railway Limited
35
£255.7m
Sandwell Metropolitan Borough Council
27
£610.9k
Home Office
25
£4.7bn
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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