Rail Customer Experience Survey data visualisation and communications support
Details
- Buyer
- Transport Focus
- Supplier(s)
- BEYOND WORDS STUDIO LIMITED
- Duration
- 4 months
- Topic
- Market research services
- Published
- 17 February 2026
- Source
- uk:find_a_tender
Tender description
Transport Focus require an agency to scope and deliver the online reporting of its new Rail Customer Experience Survey for the launch of its six-monthly official statistics reporting. ## Contract award
Timeline
- Completed: Award published17 February 2026Current notice
- Completed: Award date17 February 2026
- Completed: Contract expiry date30 June 2026
About the buyer
Transport Focus is the independent passenger watchdog, and buys as a central government agency or non-departmental public body. The list has two lots, one for qualitative projects and one for quantitative projects. Research contracts are procured by type of project. Print, ICT support and travel bookings are bought through Government Commercial Agency frameworks. Website development has been bought through a Digital Outcomes call-off.
A preferred supplier list holds pre-qualified research providers for projects across all modes of public transport.
Over the past 5 years, most of Transport Focus's contract awards have been in business services, research and development and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-focus.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-focus.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-focus.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-focus.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-focus.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-focus.gov |
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