Mental Wellbeing Support Helpline 2026
Details
- Buyer
- Torbay Council
- Supplier(s)
- AGE UK TORBAY
- Value
- £654,732
- Duration
- 2 years
- Topic
- Health and social work services
- Published
- 19 February 2026
- Source
- uk:find_a_tender
Tender description
An Expression of Interest process preceded this opportunity. The EOI was advertised via a UK2 Preliminary Market Engagement Notice. As advised within the EOI, only those Applicants who completed and submitted and Expression of Interest document were invited to take part in this opportunity. The Council is seeking a supplier who can provide timely, needs-based, person-centred, and trauma-informed mental wellbeing support to Torbay residents, who seek help via the Torbay Community Helpline from 31 July 2026 to 30 July 2028. This is not a new service and therefore any provider must have the capability and capacity to transfer both the functions and the staff (via TUPE transfer) for the 01 April 2026 should this be required. This procurement follows on from the recent Expression of Interest process, and includes only those Providers who expressed their interest and completed and submitted an Expression of Interest document, during October 2025. ## Contract award
Timeline
- Completed: Award date18 February 2026
- Completed: Award published19 February 2026Current notice
- Next: Contract expiry date30 July 2028in 2 years
About the buyer
Torbay Council is the local authority for Torbay, and its commercial services team manages procurement across the council.
Framework call-offs, dynamic purchasing systems and direct award to a fellow contracting authority offer further routes to a contract. Smaller-value work is quoted directly, with at least three suppliers invited and two of them based in Torbay.
Over the past 5 years, most of Torbay Council's contract awards have been in construction work, business services and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@torbay-council.gov |
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