PLM Service Management Support - PP-UKIFS-369
Details
- Supplier(s)
- Intrinsys Ltd
- Value
- £400,000
- Duration
- 1 year
- Topic
- Information technology services
- Published
- 11 February 2026
- Source
- uk:find_a_tender
Tender description
1. Summary of Requirement UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream. 2. Key Technical Scope •Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users. •Support migration from UKAEA Ivanti ticketing system to STEP ticketing system. •Assist with onboarding industrial partners and cloud migration (Dec 2025–Mar 2026). •Provide training materials and support for up to 20 PLM capabilities. •Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance. •Personnel must hold BPSS (service desk) and SC clearance (business/platform admin). ## Contract award Title: PLM Service Management Support PP-UKIFS-369
Timeline
- Completed: Award published11 February 2026Current notice
- Completed: Award date11 February 2026
- Next: Contract expiry date27 February 2027in 4 months
About the buyer
UK Industrial Fusion Solutions Ltd is a wholly owned subsidiary of the UK Atomic Energy Authority. The company was formed in November 2024 to deliver STEP Fusion. STEP is a prototype fusion power plant planned for West Burton in Nottinghamshire. Major delivery runs through an Integrated Delivery Team of industrial partners. ILIOS, a joint venture of Kier and Nuvia, is the construction partner. Tokamak Energy is the first system partner, for magnets.
Over the past 5 years, most of UK Industrial Fusion Solutions Ltd's contract awards have been in architectural and engineering services, software and information systems and research and development.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@uk-industrial-fusion-solutions-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@uk-industrial-fusion-solutions-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@uk-industrial-fusion-solutions-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@uk-industrial-fusion-solutions-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@uk-industrial-fusion-solutions-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@uk-industrial-fusion-solutions-ltd.gov |
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