Awarded contract

Debt Resolution Services 2

Details

Value
£35,900,000
Duration
4 years
Topic
Financial and insurance services
Published
9 February 2026

Tender description

Crown Commercial Service (CCS) as the Authority has put in place a Pan Government Collaborative Agreement for the provision of Debt Resolution Services, including but not limited to: debt collection, cryptocurrency collection, enforcement, auctioneers, process services, litigation, data services, and spend analytics to be utilised by any central government or wider public sector organisation looking for effective debt recovery such as collections, enforcement, data services, spend analytics and recovery. This 4-year closed framework agreement provides access to all types of recovery services for use across all debt streams, to maximise the collection of funds owed to central government and the wider public sector. With input from the Government Debt Management Function, Money and Pension Service, and third-sector partners, the framework is designed to maximise collections and to ensure fair treatment and sustainability of payment plans. ## Contract award Title: Lot 1 - Debt Collection Services Lots: - Lot 1: Direct Debt Collections ## Contract award Title: Lot 2 - Managed Enforcement Services Lots: - Lot 2: A managed service for enforcement ## Contract award Title: Lot 3 - Process Servers Lots: - Lot 3: Process Servers ## Contract award Title: Lot 4 - Data Solutions Lots: - Lot 4: Data Solutions ## Contract award Title: SARS - Accounts payable review Lots: - Lot 5: SARS - Accounts payable review ## Contract award Title: SARS - Contract Compliance General Review Lots: - Lot 6: SARS - Contract Compliance General Review ## Contract award Title: SARS - Utilities spend recovery review Lots: - Lot 7: SARS - Utilities spend recovery review ## Contract award Title: SARS - Telecommunications spend recovery review Lots: - Lot 8: SARS - Telecommunications spend recovery review ## Contract award Title: SARS - Specialist VAT Review Lots: - Lot 9: SARS - Specialist VAT Review

Timeline

  1. Completed: Award published9 February 2026
    Current notice
  2. Completed: Award date9 February 2026
  3. Next: Contract expiry date18 February 2030in 3 years

About the buyer

The Government Commercial Agency (CCS) is the UK's central buying body, renamed from the Crown Commercial Service in April 2026. As CCS, it ran national buying agreements for public and non-profit bodies across the UK. Government departments and local authorities drew on it as a shared procurement route. Buyers reached suppliers through frameworks, dynamic purchasing systems, dynamic markets and catalogues. Suppliers paid a commission on sales rather than a fee to join.

Over the past 5 years, most of CCS's contract awards have been in business services, IT services and software and information systems.

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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