Awarded contract

Citizen Omni-Channel Communications

Details

Buyer: Citizen Housing Group Ltd
Supplier(s): INCLINE IT LIMITED
Value: £520,000
Topic: Communication software package
Published: 2 February 2026
Source: uk:find_a_tender

Tender description

This contract is for software to improve and upgrade all methods of communication Citizen has with residents. This contract has been procured by direct award via G-Cloud 14. Lot 1: The procurement was a direct award via G-Cloud 14

Timeline

Completed: Award date1 March 2025
Completed: Award published2 February 2026
Current notice

About the buyer

Citizen Housing Group Ltd is a housing association that provides more than 30,000 homes across the West Midlands region. A published sourcing plan sets out current and upcoming tender opportunities ahead of each procurement round. Formal policies on modern slavery, anti-fraud and bribery sit alongside the group's procurement process.

Over the past 5 years, most of Citizen Housing Group Ltd's contract awards have been in construction work, architectural and engineering services and business services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@citizen-housing-group-ltd.gov
Commercial Director	+44 •••• ••••••	••••••••@citizen-housing-group-ltd.gov
Procurement Manager	+44 •••• ••••••	••••••••@citizen-housing-group-ltd.gov
Category Lead	+44 •••• ••••••	••••••••@citizen-housing-group-ltd.gov
Senior Buyer	+44 •••• ••••••	••••••••@citizen-housing-group-ltd.gov
Contracts Manager	+44 •••• ••••••	••••••••@citizen-housing-group-ltd.gov