Revenues & Benefits IT processing core system
Details
- Supplier(s)
- Capita Business Services Ltd
- Duration
- 7 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 27 January 2026
- Source
- uk:contracts_finder
Tender description
Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for:\r • billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments\r • entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance\r • entitlement assessment of Free School Meals\r Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.
Timeline
- Completed: Award date1 September 2025
- Completed: Award published27 January 2026Current notice
- Next: Contract expiry date31 August 2032in 6 years
About the buyer
London Borough of Waltham Forest is a local authority that sources its quotes and tenders through the ProContract e-tendering system. Registration on this shared London portal is free and gives suppliers access to opportunities from around twenty London boroughs. Contract opportunities are advertised on the London Tenders Portal and on Contracts Finder. Higher-value contracts above the national procurement thresholds also appear on Find a Tender. A dynamic purchasing system is the route for specialist professional services. Purchase orders and invoice payments are handled through the council's Oracle Cloud supplier portal.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of London Borough of Waltham Forest's contract awards have been in health and social work, architectural and engineering services and IT services.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov |
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