Incident Room – Emergency Call Centre
Details
- Topic
- Call centre
- Published
- 28 January 2026
- Submission
- 25 February 2026
- Source
- ie:e_tenders
Tender description
In the event of a major incident this centre will be activated at the request of the Emergency Director via Iarnród Éireann’s Commercial Director. Due to the time lapse from the last major incident the call volume is unknown at this time but Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for but not limited to the following
Timeline
- Completed: Tender published28 January 2026Current notice
- Completed: Submission date25 February 2026
About the buyer
Iarnród Eireann-Irish Rail operates Ireland's passenger and freight rail network as a subsidiary of CIÉ, with its own procurement department. Procurement covers the goods, services and works needed to keep the network running safely. A Chief Civil Engineer oversees infrastructure works such as track, bridges and stations. A published Sustainable Procurement Strategy, developed with the Supply Chain Sustainability School, shapes purchasing decisions across the business.
Over the past 5 years, most of Iarnród Eireann-Irish Rail's contract awards have been in architectural and engineering services, transport equipment and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@iarnrod-eireann-irish-rail.gov |
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