Customer Perception Surveys
Details
- Value
- £345,000
- Topic
- Market research services
- Published
- 28 January 2026
- Submission
- 25 February 2026
- Source
- uk:find_a_tender
Tender description
L&Q is seeking an independent, experienced research supplier to deliver a three‑year programme of Tenant Satisfaction Measures (TSM) surveys in line with the Regulator of Social Housing's requirements. The supplier will be responsible for managing the end‑to‑end survey process for all resident tenure groups (LCRA, LCHO and Leaseholders), ensuring results are accurate, representative, compliant, and delivered within regulatory deadlines.
Timeline
- Completed: Tender published28 January 2026Current notice
- Completed: Submission date25 February 2026
About the buyer
London & Quadrant Housing Trust is a leading housing association and residential developer working across London, the South East and beyond. Suppliers register free on its In-tend supplier portal to view current contract opportunities and access tender documents. Procurement notices are also published on the government's Find a Tender service. A forward-looking procurement pipeline sets out upcoming opportunities under the Procurement Act 2023. L&Q operates a strict no purchase order, no pay policy for invoicing. Bidders must also sign the Supplier Code of Conduct and meet L&Q's Living Wage accreditation standard.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of London & Quadrant Housing Trust's contract awards have been in business services, financial and insurance services and architectural and engineering services.
Relevant CPV codes
- 79310000 · Market research services
- 79342310 · Customer survey services
- 79342311 · Customer satisfaction survey
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov |
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