Awarded contract

Contract Award for Freshworks ITSM Software

Details

Supplier(s)
Freshworks Inc.
Value
£340,000
Duration
4 years
Topic
Software package and information systems
Published
26 January 2026

Tender description

The provision of ITSM Software

Timeline

  1. Completed: Award date1 January 2026
  2. Completed: Award published26 January 2026
    Current notice
  3. Next: Contract expiry date1 January 2030in 3 years

About the buyer

Royal Borough of Kensington and Chelsea is a London local authority, procuring goods, works and services for the borough's council services.

Healthcare services procurement follows the Provider Selection Regime rather than a standard tender.

Over the past 5 years, most of Royal Borough of Kensington and Chelsea's contract awards have been in IT services, construction work and health and social work.

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Decision makers

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Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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