Resilience Coordination Service

Tender description

Resilience Coordination Service will support residents experiencing financial hardship, cost-of-living pressures, digital exclusion, and wider barriers which people may experience to strengthen their resilience. The service will provide coordinated, person-centred trauma informed support through a dedicated resilience offer. You will receive referrals and warm handovers for people who have applied for or been granted support via the crisis element of the fund and work with them as required to ensure they are connected to the right support offer. Which will be delivered with the use of our system to ensure cases are managed, follow up occurs and feedback can be reported back on insights, trends and common themes. To ensure residents are getting supported. You will work with residents to address the root causes of financial difficulties and improve long-term individual and household resilience. We know that after the crisis support has been successful or not, a drop off in engagement occurs, this service is designed to act as a preventative measure to promote engagement through a collaborative model and warm referral pathways.