Request for Information (RFI) for the provision of a Cloud-Based IT Service Management (ITSM) Tool for the Office of the Revenue Commissioners
Details
- Topic
- Software package and information systems
- Published
- 11 November 2026
- Source
- ie:e_tenders
Tender description
Revenue is seeking information on a cloud-based IT Service Management (ITSM) tool to support the delivery and management of its ICT services. The purpose of this Request for Information (RFI) is to assist Revenue in clarifying its requirements and evaluating potential options for the provision of a cloud-based ITSM tool. Revenue is seeking information on a cloud-based IT Service Management (ITSM) tool to support the delivery and management of its ICT services. The purpose of this Request for Information (RFI) is to assist Revenue in clarifying its requirements and evaluating potential options for the provision of a cloud-based ITSM tool.
Timeline
- Completed: Pre-tender published11 November 2026Current notice
About the buyer
The Office of the Revenue Commissioners is the Irish tax and customs authority. Those contracts are awarded under EU Directive 2014/24/EU. Contracts below the EU threshold are awarded under the National Public Procurement Guidelines. Past notices cover print, data capture, mobile device security and file storage supplies and services.
Over the past 5 years, most of the Office of the Revenue Commissioners's contract awards have been in software and information systems, repair and maintenance and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@office-of-the-revenue-commissioners.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@office-of-the-revenue-commissioners.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@office-of-the-revenue-commissioners.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@office-of-the-revenue-commissioners.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@office-of-the-revenue-commissioners.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@office-of-the-revenue-commissioners.gov |
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